Customer Service Company
Resume:
Tamara A. Pressley
Folsom, CA 95630
email: abi394@r.postjobfree.com
Objective:
To obtain a position within your company which would allow me to utilize the numerous skills I currently
possess as well as gain new experience and skills.
Educational Background:
University of Phoenix
9520 W Palm Lane
Phoenix, AZ 85037 4403
Area of Study: BSBM
62 Credits Completed, degree is still in progress.
Dates Attended: 2006 2010
Estrella Mountain Community College
3000 North Dysart Road Avondale, AZ
Area of Study: G.E.D. Completion May 2006
Work History:
Vangent, Inc. 8900 N. 22nd Ave. Phoenix, AZ 85021 602-***-****
Job Title: Internal Support Group Agent (A1&2, Part B1&2, DME1&2, FFS and DMEPOS Specialist)
Dates of Employment: September 2007- June 2010
Job Responsibilities included:
• Handled inbound calls from Customer Service Representatives (CSRs) whom needed assistance. Calls were
related from a variety of issues such as, claims information, billing information, Medicare Secondary Payer
issues, script location, simple terminations and denial explanations.
• During our open enrollment period, I handled up to 50-70 calls per day
• Performed outbound calls to our customers (Medicare beneficiaries) whenever this was necessary and assist
them with whatever issue they might have had.
• Whenever call volume was high, I was placed in the General Medicare Queue or claims queue to assist our
beneficiaries.
Explained claims and claim processing details to our customer as well as other CSRs whom needed further
explanation.
• The basic function of my job was to provide support to any CSR in need of such support in a timely,
professional and knowledgeable manner.
WAL-MART Supercenter 1100 North Estrella Parkway, Goodyear, AZ - 623-***-****
Job Title: Sales Associate (Domestics Department)
Dates of Employment: 12/2005-11/2006
Job Responsibilities:
• Assisted customers with locating a particular product, department location,
• Maintained a safe, neat and tidy work environment
• Cash register operations,
• Stocking the shelves
• Changing the end cap (end of aisle) displays
• Assisted my supervisor with any projects or tasks that I was asked to complete.
Providial Financial 201 Mission Street
San Francisco, CALIFORNIA 94105
Job Title: Collections
Dates of Employment: 3/1999-5/2000
Job Responsibilities:
• Utilized multi line phone system to perform outbound calls to credit card holders whose
accounts were delinquent.
• Collected payment information
• Brought accounts current
• Followed up on payment arrangements that were made by the account holder.
• Took payments by phone
Ryde Hotel 14340 State Highway 160, Walnut Grove, CA 95690 916-***-****
Job Title: Houskeeping
Dates of Emplyment: 1/1998-2/1999
Job Responsibilities:
• Cleaned and sanitized guest rooms
• Changed and washed linens and towels
• Maintained a safe and tidy work environment
Gottschalks 2300 Watt Avenue Sacramento, CA 95825 916-***-****
Job Title: Sales Associate
Dates of Employment: 5/1996-12/1997
Job Responsibilities:
• Assisted customers with shopping needs
• Maintained a clean and organized work environment
• Arranged jewelry display cases
• Cash register operations
• Assisted with Inventory
• Opened Gottschalks credit accounts for eligible customers
Computer Skills
• MS Word
• MS Windows
• MS PowerPoint
• MS Outlook
• MS Excel
• National Generation Desktop
Personal and Professional References:
Marcus Brooks
Company: Vangent, Inc.
Job Title: Local Service Administrator (LSA)
Time with company 5 years
Phone: 623-***-****
Jessica Gonzalez
Company: Vangent, Inc.
Job Title: Customer Service Supervisor
Time with company: 3 years
Phone: 626-***-**** (cell) 602-***-**** ext. 5924 (office)
Allison McCormick
Company: Vangent, Inc.
Job Title: ISG Agent
Time with company: 3 years
Phone: 480-***-****
Gisel Daleo
Company: Chase
Job Title: Home Loan Collections
Time with Company: 1 year
Phone: 623-***-****
Gwen Rodriguez
Company: Chase
Job Title: Home Loan Collections
Phone: 602-***-****
Ann Mitchell
Company: American Cancer Society
Job Title: Patient Care Coordinator
Time with Company: 2.5 years
Phone: 602-***-****
Stephanie Doolin
Company: Vangent, Inc,
Job Title: Internal Support Group Agent
Time with Company: 4 years
Phone: 480-***-****
Additional Information:
I am a highly motivated individual as well as a quick learner. As a results driven person, I enjoy taking on complicated
tasks and seeing them through to the finish. I am team oriented person whom is also capable of taking a leadership role
whenever a situation calls for such action.
I sincerely hope you will consider allowing me the opportunity to be a part of your company. I look forward to being
given the opportunity to contribute to the company’s continued success. If hired, I believe I will become a valuable
asset to the company’s business. I look forward to further communication and I would like to thank you for your
consideration.
Contact this candidate