Customer Service Manager
Resume:
Ryann Marcelle Jones
**** **** ***** *******, ** 32177
*****.****@*****.*** ***********@*****.***
Objective To secure a secretarial or receptionist position within a professional
environment, with the Ability to utilize my computer and clerical skills.
Professional Skills
• Microsoft Office
• Microsoft Windows
• Quick Books
• WordPerfect 5.1/6.1
• Filing/Editing
• Typing (60+ wpm)
• Office Procedures
• Telephone Skills
• Accounting
• Business Math
• Business English
• Management Skills
• Customer Service Skills
Education
Artistic Nails and Beauty Academy, Tampa, FL
G.P.A. 2.5-3.0: Attendance 100%
Full Specialist –Completion Date: 11/2009
SJRCC, Palatka FL
G.P.A. 2.5/3.0; Attendance 100%
Business Management/ Marketing - Completion Date: 06/2012
Employment Skills
• Developed ability to work in a fast-paced atmosphere
• Maintained excellent customer relations and developed customer rapport
• Diplomatically resolved customers complaints on as-needed basis
• Accurately calculated and made daily deposits of up to $20,000
• Ability to follow instructions well and make decisions with no supervision
• Motivated and supervised 16+ employees on daily basis
• Maintained all record-keeping procedures without error
• Delegated responsibilities to employees to meet company’s expectations
• Effectively developed telephone communication skills and consistently met quotas
• Managerial experience (14-16 staff members)
Employment History
CSR, APAC, Brandon, FL 10/06 - 05/08
Scheduled pick up’s for customers, Provided loyal customer service, Answer phone, Data
entry, Weekly evaluations, Fill out paper work
Supervisor, Renaissance, St. Augustine, FL 10/05 - 06/06
Supervised over 16 housekeeping keeping staff, Inspected Cleaned Rooms, Filled/Filed
paper work, answered phones, input data into computer helped open/close, and report to
my manager
Cashier, Lowe’s, Palatka, FL 01/05 - 06/05 \
Cash handling, maintained store front, provided customer support, open and closed store,
balanced cash drawer.
Assistant Manager, ELC, Palatka, FL 01/02 - 12/04
Completing assigned paper work, answering a multi- phone lines, comply with customers
requests, assist the supervisor as needed, collections (payments), Supervised 6
employees.
References
Furnished Upon Request
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