Joe Iversen

541-***-****

abi34o@r.postjobfree.com

Objective To obtain an operations/office position where I can

utilize my customer service, dispatching and many more

professional skills in a challenging work atmosphere on

a daily basis.

Professional Microsoft Office Filing/Editing

Skills Microsoft Windows Typing (30+ wpm) Management

Office Procedures Skills

Telephone Skills Map Reading Customer Service

Driving Skills Skills

Dispatching Skills

Education High School Diploma - Yreka High School - Yreka, CA

Some College Education - Blue River Community College

- Tulsa Community College

Employment Developed ability to work in a fast-paced atmosphere

Skills Resolve customers complaints on as-needed basis

Ability to follow instructions well and make decisions

with no supervision

Ability to motivate subordinates to work more

effectively

Identify problems with performance and develop solutions

to those problems

Determine training needs to improve performance

Delegated responsibilities to employees to meet

company's expectations

Effectively developed telephone communication skills

Ability to dispatch multiple drivers. Including giving

driving directions and verbal assistance for performing

job duties

A high-energy, self-motivated, self-starter with the

ability to develop and establish an efficient, highly

productive work force.

Full knowledge of basic office duties including billing,

collections, invoicing, filling, etc.

Employment History

Office Manager, Star 24hr Towing, Medford, 08/05 -

OR Current

27k - 30k

Open, log, reconcile, and verify new yr

accounts.

Deep knowledge of the operation of

telephone, radio, computer assisted dispatch

and other communications equipment.

Proficient in answering phones, setting

appointments, data entry, filing, and faxing

Reconcile daily customer services/new

accounts input against computer printouts.

Research/correct problems.

Assist with special projects as required

including bookkeeping, handling incoming

calls, and responding directly to customer

inquiries.

Implement decisions and expedite work flow

to meet deadlines.

Driver, AAA Corporate, Tulsa, OK 09/03 -

8/05

25k - 27k

yr

Small Business Owner, Not Your Average Joe 2001-2003

Deliveries, Tulsa, OK 32k - 38k

yr

1999-2001

Manager, Jiffy Lube Corp., Kansas City, MO 30k - 32k

Responsible for control and administration yr

of financial transactions in retail

environment. Includes control of cash flow

and expenses, internal audit and protection

of corporate finances.

Manage schedule and procedure of 8 to 15

personnel. Directly supervise all customer

services, maintenance, sanitation, and

employee training.

Started as an entry level oil technician and

progressed to the assistant manager with-in

6 months. Shortly after became the manager

of this store. Transferring to three other

locations in the remaining time I was

employed with the company.

References John Mulry

Leo Miller

541-***-****

530-***-****

Rescue Facts

L & M Rentals

Star Collision Centers

Michelle Hash

Mark Jackson

541-***-****

918-***-****

Co-Part Inc.

BNSF Railroad

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