Project Manager Customer Service

Jordan Keiser

**** *******’s Landing Drive Galloway, Ohio 43119

614-***-**** **********@*******.***

Award-winning, results-oriented business professional offering more than nine years of experience serving in

various industries. Innovative collaboration with the ability to think outside the box, resulting in creative

solutions. Recognized as a strong project manager paying attention to detail and accuracy. Easily establishes

rapport with both internal and external customers creating strong business partner relationships.

Key Skills Key Accomplishments

• Managed Prom Promise, Nationwide Insurance’s community outreach and

Communication skills brand awareness program designed to increase safe driving and drug and

alcohol prevention among teens. Developed materials for the written and

visual PR, advertising, online, and marketing programs. Explored and

Project management initiated business partnerships. Managed vendor, agent, and school

relationships. Monitored and maintained the $950,000 budget.

• Developed and implemented a recognition program to recognize 80+

Event planning

department associates for living the company’s values. Developed criteria

and recognition, promoted nominations, and publicly recognized recipients.

Employee recognition

(Nationwide)

• Received the 2009 ADAPAO (Alcohol and Drug Abuse Prevention Assoc.

Relationship

of Ohio) Champion Award.

management

Corporate culture

Professional Experience

Nationwide, Columbus, OH

Communications Coordinator 2002 – 2010

Administrative Support Coordinator 2000 – 2002

• Consulted with internal clients and external partners on marketing and communication needs. Developed

strategies and created internal and external tactics, including videos, articles, press releases, and sales

collateral. Collaborated with other teams to develop distribution plans that included local and national

media, and social media vehicles.

• Managed initiatives for the Office of Safety. Coordinated and implemented events for associates and the

public. Developed sales literatures around safety issues. Created and coordinated test plans and groups to

help the Network of Employees for Traffic Safety improve their efforts. Managed and implemented the

program to install Event Data Recorders in company cars to collect crash data for the Insurance Institute

for Highway Safety.

• Managed partnership with Mothers Against Drunk Driving, including media awards, diversity summit,

campaign to eliminate drunk driving, and underage drinking prevention programs. Developed and

implemented annual marketing strategies. Reviewed, edited, and approved all collateral to ensure

accuracy and consistency with brand standards; obtained legal approval on program components.

Coordinated events/tradeshows. Identified opportunities and coordinated participation including developing

key messages and materials. Staffed events.

• Served as a role model in corporate community involvement activities. Coordinated Operation Feed

fundraisers for the Office of Communications’ 80 associates. Chaired and coordinated the Corporate

United Way Kick-Off for 6,000 + associates for two consecutive years.

• Managed and developed content for newsletters including the BuyNationwide Perks newsletter sent to

more than 35,000 associates, and The Challenger, a monthly publication reaching more than 6,000 agents

and sales support staff across the country. Coordinated, reviewed, wrote, collected and formatted content.

• Developed and implemented internal surveys to provide feedback and measurement for clients. Consulted

with clients on the most appropriate way to gather the desired information.

• Created new associate orientation guide for new corporate communications associates and provided tours

of the corporate home office to all new Nationwide associates.

Jordan Keiser

5566 Gabriel’s Landing Drive Galloway, Ohio 43119

614-***-**** **********@*******.***

Columbus Research Connection, Columbus, OH

Qualitative Assistant 2008 – Present

• Oversee on-site client services including audio/visual, meals, paperwork, and respondent check-in/out.

Conduct intercept interviews. Review surveys and provide feedback. Perform office-duties.

Bath & Body Works, Hilliard, OH

Sales Associate 2008 – Present

• Provide exceptional customer service, product expert, assist in implementing floor sets and

represents the company’s brand

Sam’s Club, Columbus, OH

Business Office Associate 2002 – 2004, 2005 – 2006

Reconciled cash appropriate funds at all times

• Prepared daily deposits up to $200,000 and encoded checks. Investigated over/shortages and processed

returned checks. Monitored for potential security risks/shrink. Maintained all business office account

receivables and payables. Ran daily reports and balanced the day’s business.

Owens Broadcasting Co. - WCLL TV 19, Columbus, OH

Assistant to the General Manager 1999 – 2000

• Performed all duties as Human Resources Administrator, including employee relations,

benefit/payroll/COBRA processing, recruiting, interviewing, orientation, training, creating job descriptions,

and maintaining company policies and procedures.

• Maintained business, legal, and regulatory requirements. Implemented and maintained FCC EEO

regulations and requirements. Responsible for all reverse per inquiry accounts (cash flow and air time).

Maintained all account receivables and payables.

• Assisted with station operations. Assisted the General Manager in program line-ups, recorded and filed all

program contracts. Assisted Traffic Manager with commercial insertion orders, logging commercials, and

scheduling commercials. Created and maintained account executives account lists, supplied and updated

media kits. Created graphics for live shows 19@Noon and Well Being with Cindy Bryant. Served as Line-

Producer for Well Being with Cindy Bryant (Live to tape).

Education

Franklin University, Columbus, OH

• Bachelor of Science in Human Resources Management, minor in Marketing Promotions; Magna Cum

Laude

Marketing University, Nationwide Insurance

• Completed courses in marketing, business and leadership through The Ohio State University’s Fisher

College of Business

Technical Skills

• Excel, Word, Lotus Notes, Power Point, Internet, Survey Tool, Exact Target, Documentum, Adobe

Photoshop, Social Media tools, PeopleSoft, Outlook

Volunteer and Professional Activities

Jordan Keiser

5566 Gabriel’s Landing Drive Galloway, Ohio 43119

614-***-**** **********@*******.***

• Member of International Association of Business Communicators and the Public Relations Society of

America.

• Mentor with Big Brothers Big Sisters of Central Ohio

• Volunteer with Youth 2 Youth International

• Committee member of the Franklin County Prevention Network

• Volunteer for the Capital Area Humane Society

Contact this candidate