Manager Customer Service

DAN G. SMITH

*** ******** ***** (***) ***-

**** abi341@r.postjobfree.com

Franklin, TN 37064 www.linkedin.com/in/dangsmith

Summary of Qualifications

An accomplished business development professional with additional

experience in management and operations who leverages strong interpersonal

skills, flexibility and teamwork to achieve business objectives. A high

performance professional with a career history of outstanding achievement

in key level assignments of progressive responsibility. An innovative

thinker who keeps an eye focused on the bottom-line profits while

effectively managing detailed activities. Other areas of concentration

include:

Team Leadership Financial Services

Sales/Marketing Planning/Organizing

Budgeting/Cost Control Customer Relations

Professional Experience

American Suzuki Financial Services, Franklin, TN 2004-2009

Area Financial Services Manager

Accountable for establishing business relationships with franchise dealers

throughout a multi-state area..

. Developed working relationships with all dealers which allowed district

to consistently lead nation in penetration and volume during 2004. 2005,

2006, 2007, and 2008

. Assisted in training of incoming Area Financial Services Managers.

. Aided manufacturer representatives to build team concept within the

Suzuki name.

e-fin LLC, Franklin, TN 2000-2003

Dealer Marketing Representative

Nationwide business development and new account solicitation for startup

electronic Internet based application processing network to automobile

dealers and automobile lenders.

. Involved in the development of the program, supplying input on site

development and appearance.

. Participated in program implementation for one of the southeast's largest

auto finance organizations.

. Maintained high levels of customer service with dealers and lenders.

WFS Financial Corp., Nashville, TN 1998-2000

Business Development Manager

Supervised development of auto finance program over a four-state area

working with Business Development Representatives.

. Designed and implemented business plan to increase application activity

and productivity.

. Increased application submission volume by 52%.

. Expanded core dealers and reduced number of non-supporting dealers while

increasing productivity.

. Reviewed and maintained dealer files according to corporate policy.

Mitsubishi Motors Credit of America, Franklin, TN 1996-1998

Business Development Manager

Responsible for developing and improving dealer relations with 40

franchised Mitsubishi dealers in a multi-state area.

. Created and implemented specific business plan to increase retail,

lease, and floor plan activity.

. Increased Retail and Lease portfolio by 30% despite stringent credit

policy.

. Improved wholesale floor plan holdings by 13% with several in the works

at the time of consolidation.

. Developed and maintained strong dealer relations based on trust and

integrity.

First Union National Bank, Nashville, TN 1994-1996

Loan officer

Reviewed and decisioned applications received from automobile dealers in

Middle Tennessee.

. Maintained a complete knowledge of operating practices and procedures

according to bank policy.

. Successfully reaching goals on a monthly basis while keeping losses well

below bank objectives.

. Working with Sales Manager to develop and maintain strong dealer

relations.

Dan G. Smith Page 2

Professional Experience (cont'd)

Motors Acceptance Corporation, Franklin, TN 1993-1994

Manager

Responsible for day to day operation of dealer owned subprime auto finance

organization.

. Meeting volume goals from the dealers two used car operations on a

monthly basis.

. Preparing various reports and information for management on a regular

basis.

. Coordinated customer service and billing.

Primus Automotive Financial, Franklin, TN 1991-1993

Collection Supervisor (1992-1993)

Transferred to Nashville, TN to help establish training programs and

policies during start up phase of new collection operation.

. Supervised national lease collection operation along with regional retail

collection operation.

. Participated in hiring and training of collection personnel.

. Managed department that held delinquency under goal of 2% while

maintaining losses well under company objective.

Dealer Marketing Representative (1991-1992)

Succeeded in renewing retail, lease, and wholesale relations with all Mazda

and Jaguar dealers in three states as well as developing new relations with

other manufacturer's franchised dealers.

. Developed and maintained relations with dealers resulting in increase of

territorial business from 0 contracts to over 350 contracts monthly.

This represented almost 50% of regional business

Nissan Motor Acceptance Corp, New Orleans, LA 1986-1991

Assistant Branch Manager

Directed a staff of approximately 25 for region office of captive

automotive finance company.

. Maintained one of company's most profitable portfolios.

. Preparation, review, and recommendation of wholesale floor plan lines

for Nissan dealer's semi annually.

. Introduced NMAC to Mississippi dealers, signing 100% of them to do

business with the company.

Ford Motor Credit Co., Jackson, MS 1973-1986

Supervisor

Collection, credit and sales positions held during this period.

. Prepared all credit reviews for wholesale financing and forwarded to

Branch Manager for approval.

. Supervised Collection department maintaining delinquency and losses at

levels well below corp. objectives.

. Developed and implemented program that resulted in increase of late

charge collection by 63%.

Education

Business Studies, Mississippi State University, Mississippi State, MS

Associates of Arts, Meridian Junior College, Meridian, MS

Professional Development/Technical Skills

Supervisory/Management Skills Professional Selling Skills

Service Disney Style Effective Presentation Skills

Executrain Microsoft Windows 6.0 Excel

Power Point

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