Teresa L. Dickman

** *** ****** ( Forest Lake, MN 55025 ( 651-***-****

QUALIFICATIONS

Self-directed professional with proven problem solving, time management

and organizational abilities. Knowledgeable in all aspects of general

office, administrative and clerical procedures. Direct workflow in an

accurate, timely and efficient manner. Exceptional customer service,

liaison, communication, interpersonal and follow-through skills. Success-

oriented; manage diverse multiple functions to achieve organizational

objectives. Areas of expertise include:

. Medical Records

. Research Functions

. Transcription

. Word Processing

. Project Management

. Office Administration

. Legal Secretary

. Customer Service

Computer-oriented; familiar with PCs, Windows operating systems and

applications including Word 2000, WordPerfect 5.1, dBase III Plus, IBM

PS/1, PS/2 and Lotus 1-2-3.

RECENT EXPERIENCE

Marketplace Foods, Forest Lake, MN

2007 to 2010

Donut Fryer - Layout donuts on screen & place in proofer, fry donuts,

bake breads, package products.

Daycare Provider, Forest Lake, MN 2002 to 2007

Childcare - Cared for a 1-year old child; planned and conducted age-

appropriate educational games and activities while managing

simultaneous projects; administered, coordinated and completed daily

routines while successfully meeting scheduling needs.

RELATED EXPERIENCE

Spherion Temporary Services - Farmers Insurance, Shoreview, MN

2000 to 2001

. Transcriptionist - Transcribed letters and memos; typed recorded

statements.

Fairview Lakes Regional Medical Center, Wyoming, MN 1999 to 2000

Health Information Assistant II - Answered phones and filed charts;

retrieved and logged out charts to specific doctors and patients

scheduled for surgery for the following two days.

1. Contacted other clinic sites when a file had a different home base

other than Wyoming and requested the chart be sent for surgery.

TeleServ Legal Systems, Inc., Roseville, MN 1995 to 1998

. Secretary - Responsible for handling multiple priorities in an office

environment including opening and closing files, copying, and assisting

with mailings.

. Transcribed field investigative notes and drafted investigative reports

that included information pertaining to DMV, drivers' licenses, and

criminal and civil records.

ADDITIONAL RELATED EXPERIENCE

Office Team Temporary Services - Medtox, New Brighton, MN

Administrative Assistant - Organized and maintained intricate filing

systems; located important documents for company scientists; cross-

referenced reports and prepared them for review.

. Use of the JCS (Job Control System) to keep track of work on computer;

easily distinguished between different types of jobs and which read

each one required.

QuadraMed, Fairview Lakes Regional Medical Center, Wyoming, MN

. File Clerk - Completed data entry; retrieved files from file room and

returned in numerical order; replaced old file labels with new labels

Merrill Corporation, St. Paul, MN

. Proofreader - Checked financial prospectus for potential errors in

content and style; performed "Merrill Reads," which consisted of

verifying that corrections had been made.

PROFESSIONAL DEVELOPMENT

Minneapolis Business College, Roseville, MN - Legal Secretary Diploma

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