Customer Service Representative

Objective

Seek employment for a Customer Service Representative.

Experience

**/** - **/** ******** Department of Public Safety

Fairmont, NC

Police Dispatcher

. Paged out all calls over the radio by codes, to fire and rescue units

. Retrieved criminal background records

. Imputed computer information

. Organized and filed documents

. Monitored premises using surveillance cameras

. Answering and transferring all calls throughout the department

. Customer Service when needed

01/06-04/08 Waffle House

Lumberton, NC

Waitress

. Prepared food

. Cleaned tables

. Maintained a neat, orderly clean environment

. Distributed food in a timely manner

. Customer Service required at all times

Skills and Training

. Completed DCI courses

. Qualified to dispatch anywhere in North Carolina

. Ability to complete multiple tasks simultaneously

Certificates

D.C.I. Modules 1 - 3

June 23, 2010

Dear Sir/Madam,

I am a North Carolina State Certified Dispatcher and have a certificate for

the completion of DCI Modules I - III. I am able to exhibit good customer

service skills while interacting with emergency 911 calls, civilians and

complaints.

In addition, I am accustomed to fast paced jobs which require me to do and

complete multiple tasks at one time. I enjoy a challenge and see a

challenge as a learning opportunity. Also, I am a hard worker and put

forth one hundred percent in the work that I do. I have enclosed a resume

for you to review. I would like an opportunity to discuss how my

experience would be an asset to your company.

I believe I will be a benefit to your company because I have good qualities

to interact with people of different backgrounds and I work well under

pressure. Because of this, I believe I will help your company. Thank you

for your consideration and I look forward to meeting with you in the near

future.

Sincerely,

Eshola Nealy

Eshola Nealy

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