Customer Service Administrative Assistant
Resume:
Amanda S. Degnan
Jamestown, NY ***01
******.******@*****.***
OBJECTIVE
A challenging position as an administrative assistant/HR Assistant at a
growth-oriented firm, which will allow me to both further utilize my skills
and acquire new abilities.
SKILLS
*Excellent Organizational Skills
*Worker's Compensation
*Strong Customer Relations Skills
*Unemployment Claims
*Computer Proficiency - MS Word, Excel and Outlook
*Benefits Administration
*Typing - 77WPM
*Problem Solving
EXPERIENCE
April 2007 to Present Express Employment Professionals
Assistant Manager/Senior Staffing Consultant Jamestown, NY 14701
Primary functions focus around administration of the candidate process
for all open positions including but not limited to: screening and
interviewing applicants, input of applicant data into the database,
coordinating and administering testing materials, safety orientation,
interviewing and processing new hire paperwork. Responsibilities also
include benefits administration, duties associated with the
administration of Worker's Compensation, Unemployment Claims, and
Tuition Reimbursement, Income Executions and verification of
employment. Together with sales, cold calling and prospecting,
tracking of financials, accounts receivable, collections and
invoicing. In addition to the above I am responsible for the payroll
of all employees.
February 2001 - February 2007
Red Lobster
Service Professional Lakewood, NY 14750
Primary functions were to assist 20 employees in the guest
satisfaction of every patron that entered the
restaurant. Handling guest complaints and ensuring all guests were
happy and satisfied with their service. Assisted in the kitchen to
ensure that all food was prepared to guest specifications and
delivered in a timely fashion. Assisted with cashing out all servers
at the end of their shifts, monitoring of guest count and end-of-day
business reports. New Crew Member training and implementation of
online training. Implemented a new Host training to better provide
exceptional customer service within the lobby area.
EDUCATION
1999 Graduate of Frewsburg Central School
2002 Graduate of Jamestown Community College, AS in Liberal Arts and
Humanities
REFERENCES
Available upon request
Contact this candidate