Ilene Roach

**** ********* ***** ****, ** *****

919-***-****

abi31m@r.postjobfree.com

EXPERIENCE CERIDIAN CORPORATION, HUMAN RESOURCES December 2008 -

OUTSOURCING (HRO) present

Morrisville, NC

Human Resources Consultant

HR Business Partner to 300 payroll, technology, and sales

enabling employees located in Morrisville, NC and Minneapolis,

MN. Developed expertise in change management and

organizational development/design.

Leading all site closure activities for the Morrisville, NC

facility, including development of employee retention and

engagement plans. Responsible for leading staffing activities

associated with the relocation of the business to Florida

Created a robust performance management process, including the

establishment of action plans for low performers and

retention/development plans for top talent

Designed a reward and recognition program that tied together

business unit performance and employee engagement

Partnered with senior leadership to ensure appropriate expense

management via employee workforce adjustments, resulting in

expense reduction of $1.1 million

Led organizational design and employee communication efforts

for a redesign in HRO's service delivery model, which included

the offshoring of several payroll processing activities.

Project resulted in a savings of over $1.5 million

Designed several HR policies, including dress code and

attendance policies. Led change management activities to

ensure successful implementation

Implemented a facility Diversity Action Council focused on

improvements in the marketplace, community, and workplace

Implemented a process to increase manager engagement with

employees by tracking and rewarding key HR activities

GENERAL ELECTRIC COMPANY July 2002 -

GE COMMERCIAL FINANCE FLEET SERVICES December 2008

Eden Prairie, MN

Human Resources Manager, Commercial, Marketing & Telematics

Provided full range HR leadership to 500 sales/marketing

employees and mangers across the United States. Partnered with

senior leaders to optimize organizational design, drive

performance management rigor, increase employee productivity,

and drive growth.

Updated the company car program and policy, resulting in 2007

cost savings of over $600,000

Designed and implemented an Associate Sales Representative

rotational program to increase diverse sales talent

Partnered with commercial leadership team to redesign and

redeploy the salesforce, resulting in incremental growth

potential of over 35%

Trained managers on the revised OFCCP regulations and

facilitated the development of job descriptions and record

keeping processes to comply with regulations

Worked in conjunction with sales and compensation managers to

design the yearly sales commission plan

Drove recruiting efforts for positions at all levels across

the sales organization

Facilitated sessions using the GRIPI Model (Goals, Roles,

Processes, and Interpersonal Relationships) and identified

action plans to improve department processes and team dynamics

Drove robust differentiation based on performance standards

(stock awards, salary planning, bonus planning, performance

reviews)

Human Resources Manager, Operations

Provided full range of HR support to 180 non-exempt employees

and managers in a technical call

center. Developed strong employee relations and coaching

skills.

Redesigned the call center recruiting and selection process,

decreasing new hire turnover rate from 53% to 5%

Led organizational union awareness activities to drive union

free status

Assisted with the HR integration and consolidation of 2 call

center departments into one, resulting in a cost savings of

$140,000

Investigated EEOC and compliance complaints

Developed the call center telecommuting process from a pilot

to full departmental rollout

Provided guidance and acted as an escalation point for all

attendance and performance management issues in call center

Served as an HR point of contact during an acquisition with

Citi Capital, resulting in the addition of 800 customers and

relocation of 33 employees

GE IT SOLUTIONS Erlanger, KY

Sales Force Effectiveness

Associate

Assisted in the retraining of the salesforce after a

reorganization and managed tools used to help the salesforce

succeed. Built strong partnerships with senior sales managers

to develop the business.

Designed a new hire sales onboarding process that allowed

remote new hires to receive necessary equipment 3 days faster

and increased contact with process owners by 50%

Completed a touch time study that created a time signature of

a sales representative, showing how to most efficiently

complete a sale

Analyzed sales forecast, pipeline, and order information and

reported out on weekly conference calls

Human Resources Generalist Erlanger, KY

Provided HR support to 130 remote based technical service and

sales employees across the western United States

Implemented tracking and performance metrics for HR

initiatives including performance reviews, employee

engagement, and policy compliance

Earned Greenbelt/Six Sigma Certification

Increased exit process timeliness by 80% to prevent employee

overpayments and increased asset returns of $84,000

Managed California paid time off policy to help reduce

business costs of over $2 million

INTERNSHIPS IBM May 2001-August 2001

Intern, Human Resources Raleigh, NC

Drove benchmarking efforts for IBM employee shared services

department and participated in HR IT end user website testing.

Created a benchmarking questionnaire to centralize

benchmarking efforts within the Employee Services Center

Analyzed benchmarking survey results from Exult/Gunnpartners

Benchmarking Council to determine best practices for IBM's

global shared services

Completed an environmental analysis in a global strategy

document for Asia-Pacific and Latin America to determine

technology, communication, and infrastructure trends that

influence shared service centers

Participated in application testing for HRIT applications

SOUTH CAROLINA DEPARTMENT OF PARKS, May 2000 - December

RECREATION, & TOURISM (SCPRT) 2001

Columbia, SC

Intern, Human Resources

Provided support to full time and temporary employees

throughout the South Carolina State Park system.

Processed over 400 newly hired, temporary employees for South

Carolina's State Park System

Participated in the Annual Benefits Enrollment at two state

parks and the SCPRT central office

Posted available job positions on the SCPRT Intranet and the

Internet

EDUCATION UNIVERSITY OF SOUTH CAROLINA Columbia, SC

Master of Human Resources, May 2002

WINTHROP UNIVERSITY Rock Hill, SC

Bachelor of Arts in Psychology, May 2000

CERTIFICATIONS Greenbelt/Six Sigma Certified; General Electric Human

& ACTIVITIES Resources Leadership Program Graduate (2004); Psi Chi

(Psychology Honor Society); Presented at Carolina's Psychology

Conference (1999)

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