Customer Service Manager
Resume:
CONSUAELLA JOETTE MITCHELL
PHONE: 225-***-****
E-MAIL: abi30l@r.postjobfree.com
OBJECTIVE
A creative and resolution focused professional seeking to secure a challenging position with an
organization that’s reputable and progressive. Self sufficient and independent, with strong
problem solving and decision making skills.
EXPERIENCE
CRESCENT BANK AND TRUST 2/6/08-12/29/08
Collector
Duties included to collect on past due sub-prime auto accounts. Manage between 150- 200
accounts per month. I telephoned each customer per account everyday and updated each account.
Duties also included to help customers to resolve financial burden by creating financial solution
in a manageable and attainable win-win scenario. Skip trace, repossession, form letters, and
payment posting by phone are other duties I performed . Received incentives for meeting and
exceeding goals, providing quality customer service.
VOCATIONAL SOLUTIONS 12/2007-2/6/08
Administrative Assistant Jamie Babin-V.P. Business Manager
Clerical duties such as typing, data entry, filing, answering phones, faxing, Microsoft Word,
Excel, PowerPoint, Email. Using Excel for expense report, Dictaphone, typing letters, mailing
letters, creating database to manage files, assisting the V.P. of Business and the entire office.
REGIS HAIR SALON 9/23/03-11/14/09
Hair Stylist and Manager Victor Humbehagen- 225-***-****
Self Employed 1998-present
Managed my own business for 5 years. Haircutting, color, relaxers, hair repair, scheduling of
appointments, consultations giving the best recommended care and product use and decision of
image control. Time keeping, bookkeeping, balancing and ensure accurate count of checks and
cash received. Managed 10 stylists schedules, order retail and stock, maintain upkeep of salon.
Interview possible new employees, conduct meetings while setting goals to meet each month.
Enter new employees in data base and assign duties. Administer contest and promotions.
Administration of entire salon.
HOME DEPOT 9/2002-12/2003
Cashier 225-***-****
Assist customers in finding merchandise and questions about merchandise. Sell retail, offered
specials to better serve customers. Balance and ensure accurate receipt of cash and checks.
Verified count at the end of shift. Worked along with credit companies to get approval of credit
purchases. Check out each customer providing quality and friendly customer service.
WEST TELECOMMUNICATIONS 1999-2000
Call Center Customer Service Representative
Received in-coming calls customers for a Home Shopping Network(HSN). Provided full
customer support. Received and place orders along with mandatory up-sales.
LOUISIANA WORKERS’ COMP. CORP. 1992-12/95
Customer Service Policyholder Richard Logsdon 225-***-****
Clerical duties, filing and typing letters, answering telephone, assisting customer with new policy
information. Dictaphone letters, making graphs, typing reports from meetings and scheduling
meetings for supervisor. Typing memos to departments and department heads. Administrative
duties.
Claims Recovery Department 12/95-1/97
Recovery Representative Donna Phillips 225-***-****
Performed clerical and secretarial duties. Recovered monies overpaid to doctors, hospitals,
chiropractors, physical therapist by correspondence and telephone. File keeping, assisting the
entire claims department and manager.
KELLY TEMP SERVICES 1990-UNKNOWN
1. Farm Bureau- clerical duties, data entry, secretarial duties, word processing. Posting
payments.
2. Premier Bank (Chase) - post loan payments, clerical duties, word processing, filing,
bookkeeping.
FIRST USA 8/1991-5/1992
Collector
Collected on Master Card and Visa Card accounts. Working on an autodial system to contact
customers to make payment arrangements and make resolution to financial problem. Noted
conversation and arrangements made. Post payments, provide quality customer service while
meeting quotas.
QUALIFICATIONS
Resolution focused person. Customer Service, supervising and managing. Scheduling
appointments, administration, and clerical. Provides great consultations and effectively directing
customers to the best resolution possible. Computer skilled, internet skilled, cashier, data entry,
secretarial, some bookkeeping and collections experience. Payment posting and organizational
skills,
EDUCATION
DENHAM SPRINGS HIGH, Denham Springs, LA
Graduate 1989
SOUTHERN UNIVERSITY, Baton Rouge, LA
1989-1990, Business Administration, No Degree
LOCKWORKS ACADEMY, Baton Rouge, LA
Graduate 1998
ACTIVITIES
Director over Music 1989-present
Conduct rehearsals, concerts, workshops, meetings, services. Teach songs and prepare band
members for services. Perform at community events and services.
REFERENCES
Jamie Babin, Vocational Solutions
Vice President, Business Manager
Stefanie Sanford, Harris Minor Realty
Nina V.Gipson, Our Lady of the Lake Hospital
Physical Therapy
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