Customer Service Insurance Agent
Resume:
RICHARD I. MOELLERING
Albuquerque, NM 87121
************@*****.***
OBJECTIVE: A team oriented position in Health Care that utilizes my
education and skill sets.
HIGHLIGHTS OF QUALIFICATIONS
. Have Life, Health, & Accident Insurance Agent License for New
Mexico as well as Non-Resident Agent
License in 26 states.
. Passed NM Life, Health, & Accident Insurance Agent test.
. Humana and AHIP Certified.
. Highly motivated professional with excellent customer service skills,
effective verbal and written communications skills, exceptional
interpersonal skills, courteous, congenial, patient and helpful, as
well as being tactful, diplomatic, and an excellent listener.
. Ability to transcribe Physician's orders with attention to detail, as
well as being skilled in compiling and maintaining medical charts.
. Familiarity with HIPAA regulations and the ability to protect
confidentiality, as well as understanding medical terminology.
. Current CPR and First Aid Certifications
. Excellent technical and computer skills, as well as general office
skills.
TECHNICAL QUALIFICATIONS
. Various software utilized by local hospitals.
. Microsoft Office Suite.
. Electronics Technician.
. Photoshop, Graphic Arts, CAD Drafting, 3D Illustration.
WORK EXPERIENCE
Customer Care Representative-08/2010-Present
Stream Global International-Rio Rancho, NM
. Provide customer service via the phone for new and prior
recipients of Medicare Part D.
. Familiar with the various Medicare Advantage plans with or
without Part D.
. Answered questions and provided suggestions to recipients when
dealing with signing up for, switching
from one plan to another, or ending Medicare Part D.
Health Unit Coordinator/Unit Secretary-03/2009-04/2009
Various Sites for Clinicals-Albuquerque, NM
University of New Mexico, Presbyterian Hospital, Women's Hospital, Kaseman
Hospital
. Answered telephones, Entered doctor's orders on the computer, Compiled
and maintained medical charts, Requested lab work from doctor's
orders, Answered patient's and family's questions, Admitted and
discharged patients.
Richard Moellering-Page 2
CAD Drafter-06/2003-04/2008
CEI Enterprises, Inc.-Albuquerque, NM
Excel Technical Staffing-Albuquerque, NM
Xynatech, Inc.-Albuquerque, NM
Bridgers & Paxton-Albuquerque, NM
R.B. French Fire & Sound-Albuquerque, NM
Atlas Electrical Construction-Albuquerque, NM
. Created and manipulated drawing sets, which were then checked by an
engineer or architect.
. Conferred with engineering staff and other personnel to resolve
problems.
. Studied work order request to determine type of service, such as
lighting or power, demanded by installation.
. Drafted working drawings, lighting and power connection
specifications, as required for instructions to installation crews.
. Determined order of work and method of presentation.
. Explained drawings to production or construction teams and provided
adjustments as necessary.
. Prepared and interpreted specifications.
Phone Technical Support-04/2003-06/2004
Client Logic-Albuquerque, NM
. Provided technical phone support for customers of People PC internet
software.
. Answered questions & guided customers in installing or removing the
software.
. Troubleshot problems within a specific timeframe.
. Entered customer information and troubleshooting resolutions into the
computer.
. Was always courteous, congenial, patient, and helpful.
EDUCATION
Architectural Modeling & Presentation/Fiction Writing-01/2010-05/2010
University of New Mexico-Albuquerque, NM
Health Unit Coordinator Certificate-01/2009-04/2009
Central New Mexico Community College-Albuquerque, NM
*GPA: 4.0
Graphic Art Diploma-1996
Defense Information School-Fort Meade, MD
A.A.S. Degree in Electronics Technology-1991
Indiana Vocational Technical College-Fort Wayne, IN
Fine Arts/Computer Science-1983
Purdue University-West Lafayette, IN
A.A.S. in Architectural Engineering Technology-1972
ITT Technical Institute-Indianapolis, IN
MILITARY EXPERIENCE
Honorable Discharge from U.S. Army-1976-Lager Lechfield, Germany
Honorable Discharge from Indiana Air National Guard-1998-Ft. Wayne, IN
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