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Customer Service Sales

Location:
Pittsford, NY, 14534
Posted:
October 18, 2010

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Resume:

CHRISTOPHER B. HART

** *. ********* **. *********, NY 14534 Phone:585-***-****

Email:abi2xz@r.postjobfree.com

EDUCATION

Nazareth College of Rochester

Master of Science in Education December 2005

. Childhood Education, Grades 1-6

. Special Education, Grades 1-6

Nazareth College of Rochester

B.S. Business Administration May 2001

Concentration in Sports Management

EXPERIENCE

Tri Tower Telecom Corporation, Rochester, NY (August 2010-

Present)

Senior Sales Representative

. Responsible for developing and maintaining relationships with

100 of the leading end user customers in Texas and Oklahoma

. Discussed and facilitated solutions for customer's current

and future network projects

. Provided superior customer service through attention to

detail, establishing an understanding of each customer's

needs, and by taking a proactive approach

LogoJet USA, East Rochester, NY (March 2010-July 2010)

Account Executive

. Established and maintained hundreds of accounts by

understanding specific customer needs and spending extra time

enhancing relationships at industry events and onsite

meetings

. Provided exceptional customer support through attentiveness

and extensive product knowledge

. Maintained accurate and up to date notes and information on

each customer in company database

. Visited customers at their sites to complete installations

and better learn about their business

Sutherland Global Services, Pittsford, NY (September 2009-March

2010)

. Member of the ADP National Inside Sales program

. Built relationships with key decision makers and matched

customers with the right solutions Generated sales through

established leads and cold calling

. Provided high level customer service after the sale leading

to additional sales

. Responsible for knowing and informing clients of state

specific requirements

. Met or exceeded quota in two of the first three months

M&T Bank, Rochester, NY (June 2003-December 2003)

. Participated in the Sales Development Program while receiving

technical and sales training in both on-the-job and classroom

settings

. Worked closely with Branch Manager to gain insight into all

of the functions of M&T Bank

. Received training as a Branch Sales Associate providing

skills to both cross sell and up sell bank products to

customers

. Obtained Life and Health Insurance Licenses

PICS Telecom, Rochester, NY (June 2001-March 2003)

Key Account Sales Representative

. Responsible for developing and maintaining relationships with

approximately 150 of the leading telecommunications vendors

and end users in the Northeast

. Generated new business opportunities via cold calling and

networking which greatly enhanced the companies' visibility

in the region

. Met or exceeded monthly sales goals in 10 of the 12 months as

an end user sales representative.

. Created excellent relationships, both business and personal,

with my clients through extensive follow up and high level

customer service

TEACHING EXPERIENCE

Indian Landing Elementary School, Penfield, NY (September 2006-

June 2009)

. Taught in a second grade classroom for one year and a fifth

grade classroom for two years

. Member of a departmentalized team with a primary focus on

math, science, and reading

. Designed and developed differentiated instructional programs

to meet the academic, intellectual, and social needs of

students

. Assessed student performance through anecdotal records,

student-teacher conferencing, student's self assessments,

peer evaluations, and student portfolios

. Selected to pilot a Smartboard in my classroom and coach

colleagues on its many resources and instruction-enhancing

capabilities

. Building representative on the district math committee;

responsible for the selection and implementation process of a

new, district wide, elementary math program

. Participated in several school wide committees including

Shared Decision Making Team, Red Ribbon Committee, Emergency

Response Team, and Collegial Circles

. Supervised extra curricular activities such as ski club,

school concerts, and Nok Hockey

. Scored fifth grade New York State assessments in math and

social studies and attended numerous professional development

offerings



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