Customer Service High School
Resume:
Reginald Burden
Kingsland, GA 31548
Home: 912-***-**** ~ Direct Phone: 912-***-****
Email Address: ********.******@*****.***
CORE COMPENTENCIES
Knowledge of contractor's quality Knowledge and proficiency in the use of
management program that monitors Navy Correspondence Manual, Navy
contractor's performance of work. Distribution System, DOD and Department
of Navy.
Extensive inventory and warehouse skills Creative, high energy professional with
in addition to materials handling intense focus on results.
equipment.
Extensive knowledge, skills and ability Strong knowledge of systematic problem
in the application and use of solving and process reengineering
technology. techniques.
Demonstrated leadership skills in a Strong in quantitative and statistical
fast-paced, dynamic environment. analysis.
Ability to prioritize workload and Possess effective communication skills
maintain composure in stressful. both oral and written
Employment History
Warehouse Supervisor 08/2006 to 02/2010
Supervise the daily operation of 35-40 employees, ensuring deadlines and quotas
are met.
Coordinate loading/unloading operations consisting of over 30 trucks each
shift, accounting for millions of dollars in merchandise nightly.
Managed over $9 million per year Operating Budget and maintained inventory
control for over $100 million of stock material. Knowledge of Occupational
Safety and Health Standards (OSHA).
Display and promote team work and safety in all aspects possible. Received,
processed, stowed, and disposed of hazardous material (HAZMAT).
Trained personnel on how to conduct material research, customer service
techniques, purchasing material through the Warehouse Supply System and HAZMAT
procedures. Provided training to selectors on all logistics functions.
Ensure unyielding conformance to policies and procedures. Maintain clean and
safe working environment. Provide training programs to new employees,
instilling in them the same unyielding need for conformance to policies and
procedures and the need for a clean and safe working environment.
Ensured all forklifts and other moving equipment operated and maintained
properly, providing on the spot training when needed and routine inspections
throughout each shift.
Daily, inspect equipment for worn or defective parts and when needed take out
of service those items that could be a hazard to personnel or products.
Maintain open communications with coworkers and employees alike, soliciting
their suggestions on improving the work environment, flow of work procedures
and best practices.
Collaborate daily with management and department heads regarding needs,
suggestions and employee related issues. Check every manifest produced under my
management for accuracy prior to sealing any trucks leaving for delivery.
Responsible for all timekeeping and leave approval for employees. Ensured time
was accurate and submitted in a timely matter to payroll. Briefed management
weekly on financial matters, training and professional development of my
divisional personnel.
Inventory Control 02/2001 to 04/2006
Ensure accurate count of freights within the warehouse. Make slot for all of
the new freight that came into the warehouse. Monitored inventory take.
Responsible for the daily operations, while working in high volume shipping and
receiving warehouse.
Ability to evaluate terms and conditions of offer, proposed delivery and
offered price.
Analyzed price using cost and price analysis techniques and determined the best
business decision for the company. Maintain document files on material
transactions, such as issues and requisitions. Also subject matter expert on
the Material Stock Inventory (MSI) process.
Developed annual physical inventory of MSI stock.
Knowledge of the advanced information management software systems to perform a
range of operations and provided a complex formats.
Slotter 02/1998 to 01/2001
Primary duties involved putting away the freight that was received into the
warehouse.
Drove forklift and performed general manual labor tasks including loading,
unloading, lifting, and moving materials.
Floor Selector 08/1996 to 01/1998
Duties included pulling orders for stores. Drove forklift and performed general
manual labor tasks including loading, lifting, and moving materials to be
distributed to stores. Set-up and operated production machines in accordance
with established procedures and guidelines.
U.S. Navy Radioman 12/1986 to 03/1995
Cleared for Top Secret information and granted access to sensitive information
based on special background investigation completed by the Defense
Investigative Service.
Performed advanced operations in telecommunications; including transmitting,
receiving and processing high security, electronically transmitted messages.
Provided customer service to 500 personnel daily. Performed duties of Watch
Stander, Communications Inrouter and Outrouter, and Circuit Operator.
Supervisor and Remote Information Exchange Terminal Operator for 10 people.
Activated, inventoried and destroyed material, in accordance with strict Navy
security guidelines and procedures.
Knowledge of the organization's computer equipment and software to assist and
participate in assignments involving advice and assistance to users and/or
systems staff. Knowledge of agency, command, and installation information
processing standards, policies, and procedures to participate in assignments
related to development and implementation of local standards.
PROFESSIONAL TRAINING
Leadership Training 2009 Radioman Class "A" School 1990
Vocollect Voice Console System 2008 Communication Procedures Advanced 1988
Pick Light RTS System 2006
Advanced Communications Procedures Naval Standard Teletype Machine (NST)
1992 Model No. UGC-143A (V)
Rixt Operator 1991 Naval Modular Automated Communications
System (NAVMAGS) V5
High Speed Fleet Broadcast Data Terminal
Set AN/USQ-122(V) 3
PROFESSIONAL LICENSES/CERTIFICATES
Forklift Operator Certification
Reach Truck Operator Certification
Pallet Jack Operator Certification
U.S. MILITARY SERVICE INFORMATION
Active Duty: 12/1986 to 03/1995 - U.S. Navy
Campaign badges and/or expeditionary medals received: Sea Service
Deployment Ribbon
Coast Guard Special Operations Service Ribbon
National Defense Service Medal
Good Conduct Medal
Honorable Discharge
EDUCATION
Madison County High School, Danielsville, Ga; 1985 High School Diploma
Letters of Recommendation will be provided upon request
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