**** *** **, ****** ** *****

Cell # 419-***-****

Email address: abi2xb@r.postjobfree.com

Mark W. Cooke

Date of Availability: Negotiable Desired Salary: : Negotiable

Experience

October 2008-April 2009 Walmart Stores Inc, Kentucky

Cashier/Customer Service.

*Responsible for maintaining a clean area and safe working

environment

*Responsible for collecting monies and giving correct change

*Responsible for giving customer direction for their shopping needs

*Responsible for managing register.

April 2009-Present Walmart Stores Inc, Holland Ohio

Sales Associate - Electronics

*Responsible for maintaining stock and floor inventory

*Responsible for meeting customers needs and providing information to

enable

them to make an informed choice in their consumer electronics, and

providing

technical support.

*Creating a welcoming environment for customers to shop

*Installation of new consumer electronics and modification of

displays and

end caps.

May 2008-Sept 2008. South West Roofing

Field Insurance Specialist, South West Roofing, Fort Smith Arkansas

*Responsible for providing insurance quotes to customers, with regard

to roof damage.

*Estimating roof costs, by use of ladders and measuring tools to

ascertain roof dimensions for contract and materials.

*Liaised with contractors to ensure top quality workmanship at all

times

* Collected monies from customers

*Provided constant feedback to customers in regard to roof

progression and other general contracting work.

1/13/2006- April 2008. Time Warner Cable Kansas City MO.

Divisional Safety Specialist

*Responsible for the development of curriculum and

Training for Field Employees in regard to all

aspects of Safety, and delivery of said curriculum.

*Responsible for Managing Driver Education.

*Responsible for Managing all OSHA required training

for General Industries

*Responsible for Managing New Employee Safety

Orientation

*Responsible for Department of Transportation Record

Keeping

*Liaison with External Insurance Companies and

Medical Centers

*Responsible for the Management of Workers

Compensation Claims

*First Point of Contact for employees

*Responsible for General Liability Claims

*Responsible for Safety Audits/Safety Inspections

*Responsible for Incident Investigations

*Emergency Team Lead / First Responder

*First Point of Contact for OSHA Investigations

*Meeting and Event Organizer

*Lead for Accident Review Board

* Continual Development/revision of Company Safety

Policies/Documentation

* Responsible for JHA's (Job Hazard Analysis) for

field employees.

*.Design and Development of Training Programs using

MS Powerpoint

* Responsible for Bi-Monthly column in Company

Intranet Magazine

* Design and Development of Record Filing System

2/28/05 - 1/13/2006. Time Warner Cable Kansas City MO.

Field Service Technician South Service:

*Responded proactively and reactively to customer

complaints.

*Used & interpreted results with diagnostic tools,

such as DSAM and Track Tone, in the isolation

of cable signaling and inside wiring issues.

* Repaired/Replaced both underground, overhead Cable

and inside wiring.

* Exchanged/Replaced defective digital phone & Road

Runner modems.

* Climbed poles, using Gaffs and Ladders

* Replaced cable fittings, Ground blocks, splitters

and defective tap plates.

* Ensured premises wiring is correctly bonded to

power.

12/15/2003 - 2/28/2005 Time Warner Cable Kansas City, MO

Digital Phone Provisioning and Completion Specialist

*Developed and structured online forms.

*Responded as an Initial contact with Digital Phone

Installation technicians for the porting and

activation of customers' telephone numbers.

*Designed framework for CLEC invalids, and liaised

closely with customers during the initial stages of

their digital phone order.

*Liaised closely with the CLEC (Sprint) regarding

number portability and also on a daily basis.

*Entered Digital Phone Telephony Orders into ICOMS

and Admin Forms. Made changes to the customers

orders, per online form and at direct customers

request, adding or removing telephony features.

5/6/2003 - 12/15/04 Time Warner Cable Kansas City, MO

Field Service Technician, Online Services

Installation and Repair of Road Runner High Speed

Online Data Product including installation of Cable

TV services in Customers Premises/ Homes.

* Installed

- underground and overhead Cable

- Road Runner Software

- Network Interface Devices

- Voice over IP technology in customers homes...

which included new phone

jacks where none is available and interfaced

customers existing phone wiring

with new VOiP service.

* Ensured Customers Computers were ready for High

Speed Road Runner Service

*Trained Customers in the use of their new

equipment/High Speed Service.

*Used trouble shooting skills to implement

restoration of customer's services.

4/2000 - 4/2002 Getronics Kansas City, KS

Installation and Repair Technician

Installed & conducted troubleshooting for Sprint ION

DSL/Voice for both business and residential

customers for high speed data connections.

4/1998 - 3/2000 Kaw Valley Center Kansas City, KS

MIS Specialist/Regional Coordinator & Data Specialist

* Supervised Data Technicians in North KCK,

Leavenworth, Winfield and Pittsburgh KS.

* Tutored both on and off-site personnel in the use

of Software Applications, (MS Office Suite 97

Professional and 2000* Installed, upgraded,

maintained, and monitored the Network, the computer

systems, hardware, and software at the Campus

Headquarters.

*Analyzed, evaluated and recommended changes to the

Kaw Valley Reporting Database.

*Converted dBase4 data into Microsoft Access to

provide more accurate and detailed reporting to

executives

* Provided on-site and phone technical support

covering hardware, software and printing issues as

well as database support to outlying offices.

Responsible for ensuring Y2K rollover was

transparent to end users on network.

4/1997 - 4/1998 Gateway 2000 Kansas City, MO

Sales Executive

Sold state of the art computer equipment and

peripherals to both corporate and home businesses.

Prepared quotes and corresponded with management at

all levels.

1/1985 - 11/1996 Birmingham City Council Birmingham, England

Technical Officer Environmental Services Department

* Tutored employees in Health and Safety.

* Tutored external job applicants in Food Hygiene.

* Conducted food hygiene and sampling in domestic

and business establishments in the largest

metropolitan Borough Council in the United Kingdom.

*Carried out Food Safety Inspections and Audits

*Investigation of Food Complaints, and Food

Poisoning/Food Borne Illness incidents.

*Incident reporting to the Ministry of Agriculture

Fisheries and Food

*Health and Safety Inspections of manufacturing

plants/wholesalers and distributors.

4/1982 - 1/1985 Stirchley Bacon Company Birmingham, England

Assistant Production Manager/Quality Control

Maintained plant and food processing equipment.

Supervised Employees/Trained in use of

manufacturing/packaging equipment.

4/1978 - 11/1982 Midlands Electricity Board Birmingham, England

Electrical and Mechanical Engineer

Installed and repaired domestic and industrial

equipment. Installed Overhead and

Underground cable.

EDUCATION &

CERTIFICATIONS

1978-1982 Walsall College of Technology

UK-England-West Midlands

Bachelor's Degree 1978 -1982 C & G of London

Institute, Electrical,

Electronic and Mechanical Engineering

1983-1984 Birmingham College of Food and Tourism

UK-Midlands-Birmingham

Technical Education Council Food Technology Diploma

Basic Food Hygiene Certificate RIPHH

Matthew Boulton Technical College

UK-Midlands-Birmingham

BTEC National Certificate in

Environmental Health Studies

1988- 1989 Bourneville College of Technology

UK-Midlands-Birmingham

TEC Computer Science and Technology Certificate

1992 Advanced Food Hygiene Certificate

CIEE

1993- 1995 Teaching Certificate Adult and Further

Education City and Guilds

2002 A+ Computer Hardware and Software

2006 Executrain Level 1 and Level 2

Microsoft Excel

2007 Executrain Level 1, 2, 3 and 4

Microsoft Access

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