Customer Service Supervisor
Resume:
Pekin, IL *****
Phone 309-***-****
***-**-****
CARRIE L. LEACH
Career Objective To obtain a position that will allow me to utilize and expand my
knowledge and skills while providing me an opportunity to
contribute to the overall success of the organization.
Education Midstate College Peoria, IL Winter 2009 – Current
Dean’s list and Perfect Attendance awards.
Pekin High School Pekin, IL Graduated 5/2007
Professional
Experience
05/09-Current PAWS
20-25 hours/week 2600 NE Perry St.
Peoria, IL 61603
Supervisor: Lauren Malmberg
Kennel Technician
Perform a variety of tasks to provide adequate food, medication, and a clean, safe
environment for animals in the kennel. Only kennel worker on Sundays to take
care of all animals in the shelter, performing feedings, watering, cleaning,
medications, and other duties as needed. Washes dishes for animal care
and laundry.
9/08-05/10 PetsMart
35-40 hours/week 5001 N. Big Hollow Road
Peoria, IL 61614
Supervisor: Bill Weber
Cashier/Lead
Cashier, assist customers with various issues and complaints, pet adoptions,
close and count registers. Provided kennel care to on-site cats left by various
adoption agencies. Completed all adoption paperwork for on-site cats left
by adoption agencies such as PAWS, the ARK, TAPS, etc.
11/08-05/09 Steak N Shake
10 hours/week 1248 W. Washington St.
East Peoria, IL 61611
Supervisor: Kristy Meyers
Drive-through/Line worker
Assist customers with orders through drive-through, prepare drinks and food,
check orders for accuracy, dealing with customers, operate cash register, dealing
with cash and making change.
1/08-7/08 Pekin Animal Hospital
35-40 hours/week 221 Margaret St.
Pekin, IL 61554
Supervisor: Cassie Kirkhoff
Veterinarian/Kennel Assistant
Perform duties consisting of assisting the veterinarians with patients in the exam
rooms, performing exams, x-rays, wound care and other duties as needed by the
patient. Receptionist duties consisting of answering telephones, maintaining
appointment scheduling, maintaining the veterinarians’ schedules, computer
entry of appointments, assisting customers as needed both in person and by
telephone, communicating to the veterinarian any concerns or issues to be addressed.
4/07-12/07 Sears
20-30 hours/week 3315 Court Street
Pekin, IL 61554
Supervisor: Christie Luft
Apparel/Cashier
Perform duties as needed such as displaying clothing items, straightening racks of
clothes, setting up displays, etc.
Started as a cashier and worked customer service, dealing with patient complaints,
answering telephones, addressing concerns and questions with customers, fellow
employees and management.
6/04-4/07 Dept. of Veterans Affairs-Peoria Outpatient Clinic
8-16 hours/week 411 Dr. Martin Luther King Jr. Dr.
Peoria, IL 61605
Supervisor: Lori Freeman, Supply Technician
Volunteer
Volunteer performing such duties as copying, preparing outgoing mail, distributing
incoming mail, warehouse activities, entering data in computer, loose filing, filing of
charts, verifying information in the computer, preparing documents, answering the
telephone and other duties as assigned by staff.
Activities
• CRU (Campus Crusades of Christ)
• Spending time with my pets.
• People-To-People Student Ambassador for the United States, June/July of
2006, traveling to Australia
• Church activities such as worship ministry, softball, etc.
Special Skills Kennel experience taking care of both sick and healthy animals in a
veterinarian setting as well as at PAWS and PetsMart in adoption settings.
Typing, experienced with various office machines including copiers, calculator,
mail processing machine, computer, and printer. Communication skills in person,
computer, and telephone. Proficient in computer usage, including Microsoft
computer programs.
References
Lauren Malmberg 309-***-****
PAWS Director
2600 NE Perry St.
Peoria, IL 61603
Bill Motteler 309-***-****
PAWS Asst. Director
2600 NE Perry St.
Peoria, IL 61603
Dr. Peterson 309-***-****
Pekin Animal Hospital
221 Margaret Street
Pekin, IL 61554
Contact this candidate