Customer Service Rep
Resume:
PATRICIA EVINS
BIRMINGHAM,AL *****
205-***-**** HM
205-***-**** CEL
abi2wg@r.postjobfree.com
OBJECTIVE: RECEPTIONIST,CUSTOMER SERVICE REP,DISPATCHER,PBX OPERATOR
EXPERIENCE: 1972-2003 BELLSOUTH BIRMINGHAM,AL
REPAIR SERVICE ATTENDANT
PROCESSED CUSTOMER CALLS THAT RELATED TO PROBLEMS CONCERNING
RESIDENCE AND BUSINESS TELEPHONE SERVICE. DISPATCHED SERVICE
TECHNICIANS FOR REPAIR SITUATIONS.
CABLE SPECIALIST BELLSOUTH BIRMINGHAM,AL
RESEARCHED CABLES FOR AVAILABILITY. ASSISGNED VARIOUS CABLES TO OUTSIDE
TECHNICIANS FOR REPAIR OR NEW INSTALL. EXPANDED SALES TO INCLUDE MASS-
MARKET ACCOUNTS.
MAINTENANCE ADMINISTRATOR BELLSOUTH BIRMINGHAM,AL
ASSIGNED AND ISSUED PENDING SERVICE ORDERS. ENSURED ORDERS WERE
WORKED IN A TIMELY MANNER. SUPPORTED 15 ELECTRONIC TECHNICIANS.
2004-2004 VICTORY FUNDING AND ASSOCIATES PELHAM,AL
CUSTOMER SERVICE REP
ASSISTED CUSTOMERS WITH LOW CREDIT SCORES IN FINANCING CARS. REFERRED
CUSTOMERS TO CERTAIN CAR DEALERSHIPS IN THE STATE OF ALABAMA.
2005-2005 F E M A FAIRFIELD,AL
CUSTOMER SERVICE REP
ASSISTED KATRINA HURRICANE VICTIMS WITH APPLICATIONS FOR HOUSING AND
FINANCIAL ASSISTANCE.
2005-2010 KELLY SERVICE HOMEWOOD AL
RECEPTIONIST
ADAMS HOMES,JEFFERSON COUNTY SENIOR CITIZENS,AMEDISYS HOME HEALTH CARE
SERVICES,PROTECTIVE LIFE INS CO,LENIER CORP. ANSWERED PBX MULTI LINE
SYSTEMS,ASSISTED CUSTOMERS AND RELAYED MESSAGES.
2008-2008 AEROTEK PROFESSIONAL SERVICES HOOVER,AL
CUSTOMER SERVICE REP
WACHOVIA BANK ESS LOSS SPECIALIST-ASSISTED CUSTOMERS WITH DISPUTES ON
THEIR FINANCIAL STATEMENTS,REFUNDED OVERDRAFT FEES AND ORDERED VISA
CARDS.
2008-2009 ALLSTATE (KELLY SERVICES) BIRMINGHAM,AL
AUTO CLAIM PROCESSOR
ASSISTED CUSTOMERS WITH AUTO CLAIMS,REFERRED THEM TO LOCATIONS TO HAVE
THEIR VEHICLES REPAIRED.
2009-2010 BANK OF AMERICIA (KELLY SERVICES) BIRMINGHAM,AL
CUSTOMER SERVICE REP
ASSISTED BANK EMPLOYEES WITH THEIR MEDICAL EXPENSE ACCOUNTS,GIVING THEM
THEIR BALANCES,RESSETTING THEIR PASSWORDS AND ORDERING NEW VISA CARDS.
EDUCATION:1970-1971 LAWSON STATE TECHNICAL COLLEGE BIRMINGHAM,AL
ASSOCIATED IN APPLIED BUSINESS,GRADUATED WITH HONORS
EXPERIENCE IN MICROSOFT WORD,MICROSOFT EXCEL AND PBX MULTI LINE SYSTEMS.
INTERESTS: BELLSOUTH PIONEERS,READING,CIVIL RIGHTS INSTITUTE VOLUNTEER
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