Insurance Assistant

Sarah E. Keefer

*** ******* **.

Shreveport, LA *1104

Home: 609-***-****

E-mail: abi2vl@r.postjobfree.com

EXPERIENCE

ALLSTATE INSURANCE Shreveport, LA

Casualty Claims Adjuster October 2007 - December 2009

. Attended to new and pending claims on a daily basis to make sure that all

information and processing of their claims are handled in a timely

manner.

. Investigated files and evidence as a result of the indication/allegation

of insurance fraud. Assisted involved parties to understand the claim

investigation process in compliance with established guidelines.

. Evaluated Bodily Injury

. Ordered medical records and bills for settlement offers per injury.

HUMANA INC. Cincinnati, OH

Benefits Coordinator/Specialist December 2006 - March 2007

. Directly responded to questions, handled issues and provided guidance on

transactions, inquiries or complaints from both internal and external

customers regarding health care.

. Received, documented and resolved customer inquiries by using established

best practices.

. Educated customers, providers and employers about Humana's products and

services both over the telephone and through face-to-face briefings.

SOUTHWESTERN COLLEGE Cincinnati, OH

Business Instructor February 2006 - September 2006

Instructed classes titled Business Principles, Intro to Computers,

Keyboarding, College Career Skills

Instructed software application classes this included Word, Excel, and

PowerPoint and the Internet.

Created lesson plans

RIVERSIDE ACADEMY Cincinnati, OH

Assistant Teacher September 2005 - March 2006

Managed a Third Grade Classroom of 33

Created Lesson Plans

Held Parent Teacher Conferences

EDUCATION

WALDEN UNIVERSITY Minneapolis, MN

Master of Arts in Business September 2004 - February 2008

THE RICHARD STOCKTON COLLEGE OF NJ Pomona, NJ

Bachelor of Arts in History September 2001-May 2004

SOUTHERN UNIVERSITY Shreveport, LA

Associate of Applied Science in Nursing

June 2010 -Present

ADDITIONAL

. Computer Hardware & Applications: Microsoft Office Suite, Windows XP,

Adobe, Graphic Arts, Internet Explorer and Navigator, Corel Word

Perfect, Microsoft Works, Adobe Photoshop, MAC, PC, Windows Vista,

Windows 7 and All Previous v

. Certificates/Technical Training: Completed Training for Health Benefits.

8 week course. Licensed Auto Claims Adjuster for State of Louisiana.

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