Customer Service Manager

Elizabeth A.

Davis

**** ****** ******

Nashville, TN 37216

615-***-****

abi2u9@r.postjobfree.com

OBJECTIVE: To obtain a position that will enable me to use my strong

organizational skills, educational background, and ability to

work well with people.

SUMMARY: . Recent college graduate

. 10 years of experience as a caregiver

. Former nursing student

. 2+ years in customer service

. Excellent communication skills

. Extensive knowledge of medical terminology

. Types 40 words per minute

. Experience in Microsoft Word, Excel, and

PowerPoint

. Web design experience (HTML, CSS)

. Dependable and prompt

. BLS/ First aid certified

EDUCATION: Middle Tennessee State University (January 2004- May 2009)

1301 East Main Street,

Murfreesboro, TN 37132

. Graduated in May of 2009 with cum laude honors

. Received B.S. in Liberal Studies

. Member of Golden Key Honor Society

. Earned a grade of 'A' for the following

nursing courses:

Anatomy and Physiology I&II

Health Assessment Psychology

Microbiology

OB & Maternal Care Gerontology

Pathophysiology

Nursing Informatics

Pharmacology

Adult Care

Nashville State Community College (August 1991-

May 1992)

120 White Bridge Rd.

Nashville, TN 37209

. Learned proficiency in sterile technique and

surgical instrumentation

. Graduated with honors

EXPERIENCE: Caregiver/ Developmental Technician/Nurse Tech (August 1998-

December 2009)

. Worked with Alzheimer's clients and

individuals with developmental disabilities.

. Assisted with activities of daily living,

including bathing, meals, and housework.

. Administered medications using MAR.

. Implemented plans of care.

. Participated in community activities with

clients.

. Provided emotional support for clients and

family.

. Responsible for updating chart information,

including temperatures, blood pressure

and pulse.

. Checked glucose levels as ordered for

diabetic patients.

. Provided tube feedings, and catheter care.

. Changed dressings and assisted nurses with

procedures.

Customer Service Representative (May 1995-

June 1997)

Harris Publishing, Nashville, TN

. Assisted customers in completing their

listings in college alumni directories.

. Accepted inbound calls.

. Resolved customer complaints.

. Work with a team to achieve specific goals

and outcomes.

. Filled orders for customers wishing to

purchase products.

Surgical Technologist (May 1992- July 1994)

Vanderbilt University Medical Center,

Nashville, TN

. Assumed responsibility for setting up and

passing instruments, holding retractors,

and assist the surgeon, and assist with

circulating duties as necessary.

. Observed and maintain aseptic technique at all

times.

. Assisted in preparing the operating room for

procedure.

. Maintained working knowledge of surgical

instrumentation and equipment.

. Accomplished required scrub following

policy/procedure.

. Assisted with skin preparation and draping of

patient.

. Completed required sponge, needle and instrument

counts.

. Gowned and gloved members of the surgical team.

. Anticipated the needs of surgeon during an

operation.

ACTIVITIES: . Member, Student Nurse Association, 2007-2008

. Participated in influenza vaccination clinic

on MTSU campus.

REFERENCES:

Liz Iverson (employer)

Phone: 615-***-****

Email: abi2u9@r.postjobfree.com

James Hamilton (former employer/friend)

Phone: 615-***-****

Email: abi2u9@r.postjobfree.com

Debbie Greenwood, RN (former manager, Saint Thomas Hospital)

Phone: 615-***-****

Email: abi2u9@r.postjobfree.com

Paulette Jackson (former manager, Mur-Ci Homes)

Phone: 615-***-****

*Academic transcripts available upon request

.

Contact this candidate