abi2tp@r.postjobfree.com
***** ***** ** . ** ****, Tx *9936 . 915-***-****
Joshua Avila
objective
To obtain an entry-level position with the
opportunity for advancement.
Experience
El Paso, TX
Tele-Sales/Customer Service
Inbound AT&T customer service/sales for new and
existing customers involving landline phone,
high speed internet, and Directv.
Responsible for resolving issues within 8 mins with
an expected weekly sales quota.
After first 3 months of employment, was promoted to
Advanced Customer Care Dept. responsible for more
in depth issues with a much higher sales quota.
01/09-03/09 Emperion Marketing Las
Cruces, NM
Tele-Sales Rep
Outbound telemarketing sales involving mostly
Charter phone service and Direct TV service.
Constantly exceeded the average 1 sale per hour
quota even on challenging projects with an expected
1 sale every 2-3 hours.
04/08-09/08 Pinnacle Security Dallas,
TX
Door-to-Door Sales Rep
Door-to-door sales of home intrusion systems
involving a min. 3 year commitment.
Gained excellent knowledge of human nature, verbal
communication and convincing skills.
First sales job which influenced my ability to
implement fast learning and competitive teamwork.
Qualifications
Excellent comunication and problem solving skills
including, but not limited to, human relation,
multi tasking and negotiating skills.
Exhibit exceptional customer service skills while
upholding a contagious competitive attitude towards
the team
2 years of professional customer service and sales
experience.
Education
2010-Present El Paso Community College
El Paso, TX
Major: Criminal Justice
4.0 GPA
2007-2008 New Mexico State University Las Cruces,
NM
Major: Criminal Justice Minor: Business/Marketing
2003-2007 Americas High School
El Paso, TX
Participated in National Art Society, Advanced
Placement Classes, Debate team, and Baseball.