Customer Service Sales

Jacqueline Ladd

**** ***** ** ******, *********, CA 95678

916-***-****

abi2tj@r.postjobfree.com

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Education:

University of California at Berkeley

BA in Mass Communications, BA in Fine Arts, 2006

Sessions College for Professional Design

Web Design Certificate, in progress

Skills:

• Japanese-Language Proficiency Test, level 3

• Microsoft Office – Word, Excel, Powerpoint, Outlook, Publisher

• Experience with hand-coded XHTML, CSS, Dreamweaver, Flash, Photoshop, Fireworks.

Work History:

Nordstrom

Sale Associate, 2003, 2006-2007

• Member of a highly competitive, million dollar selling sales team.

• Met personal sales goals while maintaining Nordstrom’s standard for customer service.

• Learned to efficiently use the company's internal computer and register system to locate

items nationwide, track current orders and save personal customers' contact information.

• Provided customers with excellent service over the phone and in person.

Sendai City Board of Education

Assistant Language Teacher, 2007-2010

• Taught English as a foreign language in collaboration with native teachers at 2 junior

high schools and 5 primary schools in Japan.

• Adapted quickly to Japanese work culture.

• Improvised and adjusted lessons as needed to best suit individual classes and students.

• Speaks conversational Japanese.

AsianWeek

Newsroom Intern, summer 2005

• Submitted story leads to the editor on issues pertinent to the Asian American community.

• Worked independently writing announcements, movie reviews and a feature story.

• Responsible for selecting press kits to review, some photo sourcing.

• Organized, reviewed and selected back stories to feature in current issues.

• Met with assistant editor to discuss stories and get feedback.

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