Customer Service High School

Brad DeFrain PH: 570-***-****

BRAD DEFRAIN

**** *. ********** *****, ***. 169, Tempe, AZ 85381

570-***-**** abi2sh@r.postjobfree.com

OVERVIEW

Professional, well-spoken, people-focused personality with four years of completed college education,

one year of international experience, and one year of customer service.

SPECIAL SKILLS

Languages

•• English (Primary)

• Chinese

• German (Conversational)

• Spanish

Community Service

• English as a Second Language (ESL) conversational group leader for Saudi Arabian and

Chinese students

• Humanity Trip Member to Ecuador, Summer 2004

RELEVANT EXPERIENCE

ESL Teacher American Education Center Inc., Beijing, China

06/2009 – 03/2010

• Lived and worked in Beijing, China

• Created and designed course curriculum and lessons for children, high school students, and

adult learners

• Provide daily teaching English instruction both written and verbal

Customer Service Hungry Howie's Pizza and Subs, Grand Rapids, MI

09/2006 – 12/2007

• Produced satisfied customers by delivering quality products in a timely fashion

Foreign Exchange Student Offdilln, Germany

07/2004 - 08/2004

• Lived with German host family

• Attended a national school

EDUCATION

Sociology Major (Bachelor’s Program) Wilkes University, Wilkes-Barre, PA

01/2008 – 05/2008

Sociology Major/German Minor (Bachelor’s Program) Calvin College, Grand Rapids, MI

09/2004 – 11/2007

High School Diploma Lake Lehman Senior High School, Lehman, PA

09/2001 – 06/2004

• Acted as Junior Class President

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Brad DeFrain PH: 570-***-****

ADDITIONAL EXPERIENCE

Unskilled Laborer Kleban Plastering, Harvey’s Lake, PA

05/2002 – 09/2010

• Performed all duties as required by business owner, including errands and miscellaneous

tasks

Cook Sodexo, Wilkes-Barre, PA

01/2008 – 09/2008

• Performed some executive decision-making

• Worked diligently and quickly to ensure quality customer service

• Performed mass food preparation and storage as instructed by management

Student Cook Creative Dining Services, Grand Rapids, MI

01/2005 – 11/2007

• Worked diligently and quickly to ensure quality customer service

• Performed mass food preparation and storage as instructed by management

REFERENCES

References available upon request

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