Customer Service Manager

Education:

Elmira College Winter ****-Fall ****

> Earned Bachelors Degree in Childhood Education.

> Concentration in Social Studies

> 3.5 GPA

> Over 200 hours spent observing classrooms and student teaching.

Coastal Carolina University Fall 2001-Fall 2005

> 103 credits earned towards Bachelors in Education

> Over 30 hours spent observing classrooms

> 2.7 GPA

Degree and Certification:

> Bachelors of Arts in Childhood Education, Received : January 2010

> Initial New York State Certification in Childhood Education, Grades 1-6

Career Related Experience:

Student Teaching

September 2009-December 2009 Kent Phillips Elementary School,

Corning, NY

April 2009-June 2009 Broadway Elementary School, Elmira,

NY

> Created and taught lesson plans in math, science, social studies,

and language arts.

> Completed research comparing various reading fluency and

comprehension assessments.

> Focused on developing thorough assessment strategies

> Was present for the beginning stages of implementation of RTI model.

(at Kent Phillips)

> Gained knowledge of Smart Board and Promethean Board technology.

> Observed classroom procedures, environment and management.

Support Teacher July 2008-April 2009/

June 2010-Present

Erwin Child and Family Center 607-***-****

> Observed and recorded children's emotional, physical and social

development.

> Created lesson plans to foster children's development.

> Responded to children's daily needs.

> Learned and complied with state policies and procedures for day care

facilities.

> Learned and complied with state standards for New York day care

accreditation.

Direct Support Professional April 2006-July 2008

ARC of Schuyler County 607-***-****

> Worked with adults with developmental disabilities.

> Taught consumers daily life skills.

> Kept records of individuals development.

Third Key Manager June 2005-August 2005

Big Dogs Sportswear Myrtle Beach, SC

> Opened and closed store

> Made bank deposits.

> Checked incoming inventory

> Called in daily sales numbers

> Provided customer service

Floor Staff November 2002-April 2006

Regal Cinemas Murrells Inlet, SC

> Provided customer service.

> Informal training of new staff

> Worked on and planned promotional events.

Additional Skills:

> Able to type 55+ WPM

> Knowledgeable of Microsoft programs including: Office, Excel, Power

Point, and Movie Maker

> Experienced in Geocities web design.

> Current Adult, Child and Infant CPR and First-Aid Certification.

> Previous NYS Medication Administration Certification and SCIP-R

Training.

Professional References:

Michael Baldwin ***********@*****.*** 843-***-****

Regal Cinemas and Big Dogs Sportswear

Tracy Clark ******@**************.*** 607-***-****

Erwin Child and Family Center

Todd Cook ******@*****.*** 607-***-****

Provided Private Day Care Service

Sharon Soltysik ********@*****.*** 607-***-****

Erwin Child and Family Center

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