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Customer Service Human Resources

Location:
Anderson, IN, 46011
Posted:
September 22, 2010

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Resume:

Tommie M. Ramsey

P.O. Box ***

Fishers, IN *****

513-***-**** or 846-6205

Career Summary

Experienced professional with over 25 years experience in the field of Administrative to Executive positions

providing services and skills to compliment your company/organization.

Accomplishments

• Typing (80-100 wpm), Shorthand (60-100 wpm)

• Personnel, Supervisory, Training & Education, Problem-Solving / Decision-Making daily.

• Maintained schedules and appointment calendars for entire office staff.

• Maintains confidentiality around work matters, materials and situations.

• Demonstrates immediate knowledge of administrative function and skills.

• Compiles with confidentiality policies and procedures.

• Applies appropriate office procedures for daily functions.

• Assist with complex technological issues.

• Placed orders for office supplies, equipment, and services.

• Supported management and staff and assisted with major projects.

• Travel Arrangement / Expense Reports.

• Compile reviews and analyzes data from use of multiple software solutions

• Performed daily clerical functions: telephones, typing, filing, and customer service.

• Processed accounts payable and payroll time sheets.

Experience

Cincinnati-Hamilton County Community Action Agency, Cincinnati, OH

Administrative Secretary – 7/2009-6/2010

Responsible for administrative support to Staff Development and Head Start for all training, educational classes

for licensing, helping keep employees in compliance with state and federal laws along with CAA policies and

procedures, confidentiality, drafted extensive correspondence and handled inquiries from the public,

The Cincinnati Children’s Hospital Medical Center, Cincinnati, OH

Administrative Assistant, 8/2007-1/2009

Heavy computer usage, confidentiality, responsible for Dictaphone transcription, working closely with clinic,

nurses, patients-patient charts, families and public, ChartMaxx, EPIC, customer service, maintaining files,

scheduling and maintaining calendars, ordering, travel arrangements with expense reports, communicated

deadlines with production departments. Handled invoices, drafting of weekly production reports, and all

correspondence.

The University of Cincinnati, Cincinnati, OH

Administrative Secretary II, 5/2004-8/2007

Managed office daily, travel arrangements/expense reports, customer service, timesheets and payroll, human

resource functions, TRAIN training sessions, accounting (reconciling P-Cards, monthly ledger, ordering

supplies), supervised students and office staff, assist in recruiting, worked on contracts with upper management

and federal auditors, computer usage and maintain for staff, relieved administrator of non-routine administrative

task and other miscellaneous responsibilities and/or duties as needed.

Resume of Tommie M. Ramsey

Page 2

The Legal Aid Society of Greater Cincinnati, Cincinnati, OH

Legal Secreta ry, 12/2001-5/2004

Dictaphone transcription of legal pleadings, letters and various documents that were needed to file pleadings

with the courts in Hamilton, Warren, Clermont and Butler Counties, collected and deposited funds for Client

Accounts, maintained calendars, working closely with attorneys and paralegals on a daily basis.

The Health Alliance of Greater Cincinnati, Cincinnati, OH

Human Resources Assistant, 10/1999-12/2001

Human Resources functions, heavy computer usage, Trainings, Orientations, confidentiality, Travel

Arrangements/Expense Reports, customer service, tracking for reporting, decision-making skills, working

closely with all management, associates, public along with completing and accomplishing daily responsibilities.

Skills

Windows 2007 Software, SAP, Child Plus, ChartMaxx, Lawson, Netscape, GroupWise, Netscape, Lawson,

Typing (80-100 wpm), Shorthand (60-80 wpm)

Education

Graduate of Hughes High School Vocational Center (1976)

Stenographic-Secretarial Course – 2 year course (4.0 GPA)

References

References will be provided upon request.



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