Kimberly A. Lanning

Education

****-**** ***** *****

University Ogden, UT

. Bachelor of Science/ Criminal Justice

. Emphasized in Criminal Law

. Minored in Psychology

. 3.65/ 4.0 GPA

. Graduated Cume Laude

. Member of Alpha Phi Sigma

1999-2000 Antelope Valley

College Lancaster, CA

. Majored in Psychology

. Completed 18 Units

Work Experience

2007-2010 Automobile Club of

Southern California Lancaster, CA

Receptionist

. Checked customers in

. Assisted customers with maps and guides

. Announced sections when customers waiting

. Stocked books and maps

. Processed DMV transactions (registration renewals and title transfers)

. Balanced DMV work

. Maintained DMV filing

2006-2006 Frontier

Homes Lancaster, CA

Planning

Specialist

. Assisted in getting road deeds signed

. Worked on exonerating bonds

. Delivered and picked up plans at municipalities

. Requested funds to pay fees

. Looked for land for future projects

2005-2006 Frontier Homes

Lancaster, CA

Planning

Administrator

. Assisted in getting road deeds signed

. Worked on exonerating bonds

. Delivered and pick up plans at municipalities

. Requested funds to pay fees

. Looked for land for future projects

2004-2005 Hathaway Children and Family

Services Sylmar, CA

Youth

Counselor

. Assisted in the development of client's mental and physical health

. Distributed medications to clients

. Supervised client's daily and overnight activities

. Maintained log books of daily and overnight activities

. Wrote special incident reports

. Assisted in maintaining cottages to licensing standards

. Light cooking and cleaning

2004-2004 Barnes and

Noble Palmdale, CA

Lead

Bookseller

. Provided outstanding customer service

. Maintained area of responsibility

. Assisted in training of booksellers

. Assisted customers via the phone

. Assisted with store recovery and housekeeping

. Efficiently helped customers at cash wrap counter

. Placed customer orders and ship to home orders

. Looked up and located customer selections

. Communicated as needed with manager on duty

. Assisted in all areas of store as needed

2003-2004 Barnes and

Noble Palmdale, CA

Barista/

Bookseller

. Provided outstanding customer service

. Assisted in maintaining the caf

. Prepared and served all menu items

. Assisted customers at caf and cash wrap counters

. Assisted in daily and weekly cleaning

. Restocked as needed throughout shift

. Assisted on book floor

2000-2003 House of

Brews Ogden, UT

Barista

. Assisted customers

. Prepared drinks and sandwiches

. Assisted in pastry preparation

. Opened and closed store

. Assisted in cleaning of store

Skills

. Excellent time management skills

. Customer Service Oriented

. Microsoft: Windows, Word, Excel and Access

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