Customer Service Technician
Resume:
Allen D. Horsey
Raleigh, NC 27615
abi2oe@r.postjobfree.com
PROFILE
Professional automotive service technician with the motivation,
desire, knowledge, and skills required to diagnose and repair
malfunctions in complete mechanical systems.
EDUCATION
NASCAR Technical Institute (NTI)
Automotive Technology / NASCAR Technology Diploma
Graduation Date: October 23rd 2009
GPA: 3.88 Attendance: 99.53%
Training included 1,440 hours in the following subjects:
Automotive Technology:
. Automotive Engines and Repair
. Professional Service Writing
. Automotive Undercar
. Automotive Power Trains
. Brakes
. Electronic Fundamentals
. Electronic Technology
. Climate Control
. Fuel and Ignition Systems
. Drivability and Emissions
. Automatic Transmissions
. Electronic Diagnostics
. Professional Applications
. Advanced Diagnostic Systems
NASCAR Technology:
. NASCAR Engines I
. NASCAR Engines II
Nissan Technology:
. Nissan Electrical Systems
. Nissan Chassis and Engines
. Nissan Drive Trains and Climate Systems
Wake Tech Community College Associates Degree Program
5/07
Sherrills University of Barbering & Cosmetology Barber
Stylist Degree 12/97 10/98
Vance-Granville Community College
3/96 12/96
AWARDS AND CERTIFICATIONS
NTI Director's Honors List
NTI Crew Chief Award: Automatic Transmissions
Global 2000 Service Writing Certification
Certification EPA 609
ALLDATA Certification
Award for Most Requested Barber 1997-1998
A Honor Roll For Entire Study 1997-1998
EMPLOYMENT
Leith Honda, Raleigh, NC
Level 2 Technician
12/09 to Current
Responsible for Light to Medium Duty Auto Repairs including:
Electrical Diagnosis/Repairs, Air Conditioning Repairs, Engine
Maintenance, Solving Drivability Issues, Brake Services and all
Automotive Major Services.
Griffin Brothers Tire and Auto Repair, Cornelius, NC
Oil and Lube
Technician 9/09 to 12/09
Responsible for Oil Changes, 32 Point Checks, Transmission
Flushes, Coolant Flushes and Power Steering Flushes
Kmart, Statesville, NC Loss Prevention Associate
2/09 to 8/09
Responsible for ensuring customer safety, operated close circuit
televisions to monitor all individual activities to help keep
store safe and shoplifting activities low.
Kingdom Kutts Barber Shop, Maple Heights, OH Barber
7/06 to 8/08
Responsible for cutting, trimming and shaving customer's hair,
manage business affairs and develop clientele as independent
contractor and provide consultation and appropriate styling
products for diverse clientele.
City Market Barber Shop, Raleigh, NC Barber
5/03 to 7/06
Responsible for cutting, trimming and shaving customer's hair,
manage business affairs and develop clientele as independent
contractor and provide consultation and appropriate styling
products for diverse clientele.
Allen D. Horsey
EMPLOYMENT
Newkirks Barber Shop, Raleigh, NC Barber
8/99 to 5/03
Responsible for cutting, trimming and shaving customer's hair,
manage business affairs and develop clientele as independent
contractor and provide consultation and appropriate styling
products for diverse clientele.
Jones Barber Shop, Raleigh, NC Barber
10/98 to 8/99
Responsible for cutting, trimming and shaving customer's hair,
manage business affairs and develop clientele as independent
contractor and provide consultation and appropriate styling
products for diverse clientele.
Office Depot, Raleigh, NC Sales Associate
1/97 to 5/00
Responsible for assisting customers with office supplies,
furniture and business machines; sale of business products; Also
responsible for receiving high volume calls from local business
that were in need of office supplies in bilk; Assist with
problem solving with the need to minimize their overhead costs
with their monthly stock of office supplies.
Byrd's Food Store, Oxford, NC Stocker
1/96 to 12/96
Responsible for stocking of frozen and dairy products, unload
delivery trucks and ensure customer service.
Sears Grand, Solon, OH Loss Prevention Associate
11/06 to 2/08
Responsible for ensuring customer safety, operated close circuit
televisions to monitor all individual activities to help keep
store safe and shoplifting activities low. Operated the I-FIND
software program to help monitor transactions made by customers
as well as associates. Ensured that associates were honest, as
well as accountable. Worked independently with minimal
supervision to effectively get the job done. Multitasked by
taking high volume phones calls from customers who would call in
making complaints and local authorities that needed help with
the use of Close Circuit TV and I-FIND to help prosecute
criminal cases.
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