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Customer Service Manager

Location:
Rockford, IL, 61109
Posted:
October 19, 2010

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Resume:

Ryan Michael Liskey

**** ******* *******

Rockford, Illinois 61109

abi2ny@r.postjobfree.com

815-***-****

Education: Marquette University; Milwaukee, Wisconsin, 2006-2010

Bachelor of Arts, May 2010

Major: Writing-Intensive English

Proficiencies: Microsoft Office; Word, Excel, Powerpoint, Outlook

Employment Experience:

The Rockford Park District- Rockford, Illinois

Cashier & Revenue Control Manager- Magic Waters Waterpark, May 2006 to September 2010

• Managing and scheduling a department of approximately 55 employees; overseeing ticket sale operations,

season pass distribution, and quality of customer service.

• Assist in the recruitment, interviewing, and hiring of seasonal employees for the Rockford Park District

• Submit and implement employee corrective action plans; conduct employee corrective interviews, effectively facilitate

necessary terminations of seasonal employees

• Addressing customer inquiries and concerns; following up in a timely manner via telephone and email to ensure

quality customer service

• Coordinate regular communication between lead staff, assistant supervisors, supervisors, and operations manager

Extracurricular

Experience:

Sigma Chi Fraternity; Iota Pi Chapter, Marquette University- Milwaukee, WI

Consul (President), May 2009 to May 2010

• Oversee chapter of 45 members, 10 officers in the coordination and planning of various philanthropic, social, and

alumni related events

• Develop officers through goal setting, monitoring, and mentoring

• Mediate personal and business-related conflicts between members

• Act as a liaison between chapter members and other Greek chapters, student organizations, university officials,

alumni, and Sigma Chi International Headquarters

Recruitment Chairman, December 2008 to January 2009

• Coordinate, plan and execute a series of events aimed at recruiting new members, which yielded an increase of 11

members from the Fall 2008 semester.

• Along with Sigma Chi International Headquarters staff, coordinated a recruitment workshop for Marquette chapter

members, in order to improve recruitment numbers and the quality of potential members recruited

Tribune (Head of Alumni Relations), December 2007 to April 2008

• Coordinate, plan, and execute alumni reunion weekend, in conjunction with National Marquette Day

• Soliciting alumni donations for house improvements, scholarship funds, philanthropic endeavors, etc.

Marquette University Inter-Fraternity Council

Vice President of Judicial Affairs, October 2008 to August 2009

• Act as a liaison between the Marquette University Inter-Fraternity Council, university officials, and Marquette greek

organizations. In particular, the Office of Student Development and Dean of Student Involvement

• Plan and host risk management seminars specific to social functions and the Marquette IFC risk management policy

• Plan training sessions for representatives of the Marquette IFC/Panhellenic Judicial Conduct Board

• Facilitate judicial conduct hearings between board representatives and offending chapters

Marquette University Raynor Libraries

Ott Memorial Writing Center- Writing Tutor, Fall 2009

• Implement a process-focused tutoring approach, whereby students are made to focus on higher order writing concerns

and retain ownership of their work

• Provide assistance to students during all stages of the writing process

• Track student areas of concern and progress to enhance productivity of subsequent tutoring sessions

Awards/Other Activities:

Spring 2010: Balfour Award Winner, Sigma Chi Fraternity – Outstanding Senior at Marquette University



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