KIMBERLY BAILEY

**** ********** **

Reno, Nevada 89511

775-***-****

Email: abi2n9@r.postjobfree.com

OBJECTIVE

Focus my career in a Customer Service/Customer Service Management

environment, where my 20 years of extensive Retail and Banking experience

including profit and loss, sales, marketing and team building will be an

asset.

EDUCATION

UNIVERSITY OF THE PACIFIC, Stockton, CA

B.S. Degree - Business Administration

Emphasis: Marketing

Qualifications

. Proven ability in business development, sales and customer service

administration

. Outstanding teambuilding, training and morale building skills

. Strong oral and written communication

. Strong selling techniques, closing abilities and telemarketing skills

. Computer background: IBM/Macintosh, Word, Microsoft Office Suite

. A strong work ethic and team philosophy

PROFESSIONAL BACKGROUND

9/2007-9/2010 BANK OF AMERICA, Reno, NV

BANKING TELLER

. Identified customer needs and referred financial products and services to

consumer and small business customers.

. Consistently in the top 10% in banking referrals at the largest Bank of

America in the Reno/Tahoe market.

. Consistently delighted customers by demonstrating the Bank of America

Spirit.

. Ensured all regulatory requirements were met at every transaction and/or

experience.

. Contributed to a positive team environment through 360 degree coaching.

. Responsible for cash/checking deposits, processing loan payments, and an

extensive variety of customer service issues.

1999-2000 RESORT AT SQUAW CREEK, Squaw Valley, CA

RETAIL CONSULTANT

. Assisted in the development and implementation of transition plan for new

Management Team

1993-1999 RESORT AT SQUAW CREEK, Squaw Valley, CA

RETAIL MANAGER/BUYER

. Managed 5 stores, outlets with 20 employees. Oversaw day to day

operations, teambuilding and profitability in a fast-paced, high volume

environment.

. Facilitating training programs to educate employees. Managing all Human

Resource criteria including interviewing, training and supervising.

. Managing all controllable expenses, operations of outlets and profit and

loss at store level.

. Monitoring service quality, resolving customer problems and providing

optimum customer service.

. Traveling as a Buyer for 5 stores, outlets.

. Analyzing market conditions and pricing fluctuations. Evaluating

suppliers based on price, reliability and service.

Accomplishments:

. Improved store sales, performance, and profitability. Increased bottom

line profit by 168% during last 2 years of tenure.

. Significantly reduced employee turnover and improved customer service and

quality.

. Designed and implemented a sales incentive program for retail employees.

. Acting as "Director of Retail" - Offered the position before resignation.

1998. HOMES AND LAND MAGAZINE, South Lake Tahoe, CA

2001-2003 RESIDENCE MAGAZINE, Reno, NV

CO-OWNER

1991-1993 BORLAND INTERNATIONAL, Scotts Valley, CA

INBOUND TELEMARKETING SALES SUPERVISOR/TEAM LEADER

. Marketing high-end products in a fast paced environment.

. Training 25 sales representatives. Developing sales strategies for

increased profit.

. Conducting staff training seminars with emphasis on "customer service".

. Drove top performance in sales in a highly competitive market,

consistently falling within the top 10 percentile in total up sells.

1983-1990 PAPER PARADE, Capitola, CA

CUSTOMER SERVICE/SALES REPRESENTATIVE

. Assisted with store management, supervising and training employees in an

up-scale gift store. Made buying decisions and coordinated displays.

HONORS

. Women's Intercollegiate Swimming, All-American 86-'88

. School of Business Administration, Dean's list 2 years

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