Customer Service Manager

Lauren Ashley McCormick

***** ******* ****, ******* ** 35749 256-***-****

abi2ml@r.postjobfree.com

Your Name

Address, phone, fax, email

Familiar and experienced with set-up and maintenance of

Skills Profile QuickBooks.

Proven customer service, communication, and organizational

skills.

Experienced with Microsoft Office including Word, Excel,

Access, Outlook, & PowerPoint.

Largely contributed to setting-up complete, operational, and

functional office for start-up company.

Marketing Manager

Experience January 2010 - Present Southern Cord, Inc. Huntsville, AL

Assisted set-up and continued input and maintenance of QuickBooks

as well as other office management responsibilities such as accounts

receivable, accounts payable, vendor management, sales tax, employee

taxes, etc.,

Direct and indirect marketing management to promote and gain

exposure for start-up business including set-up and design of website,

brochure, business cards, advertisements, etc., and the distribution of

marketing materials and presentations for meetings and organizations.

Wrote an article that was published in a local magazine about

company’s services and other detailed industry information to increase

awareness and educate prospective customers and others on the

subject.

Outside Sales

July- December 2009 The News Courier Athens, AL

Built new and maintained established relationships with advertisers

through routine visits to understand customer’s advertising needs and

budget as well as purchase follow-ups to understand customer

satisfaction.

Maintained strong communication between customers and graphic

designers including product pictures and written instructions of

customer’s desired appearance and layout to achieve superior customer

service.

Developed and implemented customized contracts and packages for

individual customers based on current promotions and offerings with

relation to their needs and budgets.

Marketing Internship

Spring 2009 University of Alabama Huntsville Huntsville, AL

Assisted and gathered information for Business School website update

including contacting all Business School Instructors for profile updates.

Provided assistance with various projects and presentations for UAH

business school Marketing Manager.

Aug. 2005-May 2009 University of Alabama Huntsville Huntsville, AL

Education B.A., of Business Administration

Concentrations in Marketing Management and Supply Chain

Management

Camping, Hiking, Music, Movies, Swimming/Scuba Diving, & Traveling.

Interests

References are available on request.

References

Contact this candidate