Customer Service Technician

Rhonda L. Brown

*** **** *****

Saint Mary's, Georgia 31558

Cell: 912-***-****

Home: 912-***-****

Email: *******@*****.***

OBJECTIVE:

To secure a challenging and rewarding position with a pharmaceutical

company that will allow me the

opportunity to utilize my skills, and competencies to achieve professional

and personal growth while contributing to the goals/objectives of the

company.

EDUCATION:

01/2010-Present

Sanford Brown Institute

Jacksonville, Florida

Pharmacy Technician

Program

SKILLS:

. Outlook

. PowerPoint

. Excel

. Microsoft Office

. Routes, Dosage Formulations

. Pharmacy and Prescription Abbreviations

. Compounding

. Aseptic Hand washing

. Dosage Calculations

. Insurance Billing

. Customer Service

EXPERIENCE:

06/2007-Present Omni Amelia Island Plantation Resort

Amelia Island, Florida

Front Desk Agent

. Greet guest, ocean club members and families as they check in or out

. Answer phone calls promptly and professionally

. Assist with guest challenges in a timely and efficient manner

. Handling cash transactions

. Assist other lodging departments when needed(cross-utilization)

10/2004-11/2006 Express Scripts Inc.

St.

Mary's, Georgia

Patient Care Advocate

. Answered patients' questions concerning pharmacy benefits

. Quoted co-pay structure, prescription benefits, pharmacy

adjudication, billing claims, physician inquires

and prior authorizations

. Investigated customer complaints as it relates to merchandise,

service and billing

. Assisted patients with claim information, and mail order service

06/2003-09/2004

Coach, Inc.

Jacksonville, Florida

Warehouse Associate

. Handling mail orders for the factory and corporate stores

. Performed any combination of following tasks to receive, store and

distribute materials, tools and equipment within establishment

. Reads production schedule, work orders, shipping and requisition to

determine items to be moved

07/2001-06/2002

United 1st Federal Credit Union St. Mary's,

Georgia

Rhonda Brown

Page 2 of 2

MSR1/Teller

. Provided customer service to the members with account information

. Process transactions involving money orders, cashier checks, and

Visa cash advances

. Handling cash transactions

. Input changes to accounts as requested by members

. Assisted with opening of safe deposit accounts

. Assisted with opening new accounts

Contact this candidate