Manager Customer Service
Resume:
ADELAIDE McMILLAN
Chattanooga, TN,37421
abi2kg@r.postjobfree.com
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FITNESS MANAGER
** + years health and fitness experience both in the U.S. and
overseas/ Established companies/Start-up ventures/ACSM certified
Participative management professional; result focused, enterprising
and practical. Progressive leadership experiences have created a
passion for surpassing objectives via a combination of exceptional
customer service delivery, sensible management, defined objectives,
and incentive-driven rewards for team achievement. Derive genuine
pleasure from bringing individuals together and nurturing team spirit.
Available for travel and relocation. Core professional competencies
include:
- Personal and group leadership - Great
verbal/written communication - Dedicated to exceptional
customer satisfaction - Focus on strategic development
- Responsible for self and others - Dedicated to
personal improvement
- Encourages professional behavior - Promotes
positive work atmosphere
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RELEVANT EXPERIENCE
SPORTS BARN EAST
Chattanooga, TN
Fitness and Programming Manager (2009 to present)
Developed and managed the Fitness department of a 55,000 square foot
facility. Increased continuing education awareness amongst staff by
bringing 8 workshops and certifications in 18 months to all 3
facilities. Developed team cohesiveness by implementing updated
promotion procedures. Negotiated 10% or more discounts with online
athletic apparel vendors for staff and their family members.
Key Achievements:
. Grew personal training business from zero to $75,000 in gross annual
revenue within 1 year.
. Negotiated 3-month free use of online continuing education provider's
content .
. Organized fundraiser for animal shelter and negotiated free creative
content from local advertising agency.
. Initiated in-house continuing education program and improved staff
involvement by 33%.
. Coached personal trainers in sales techniques in coordination with
Membership Manager.
. Systemized membership surveys and coordinated fitness changes based on
data to increase group fitness class attendance.
. Developed a Pilates-based personal training package and signed 5
clients on to a 12-session commitment in 4 weeks.
. Involved in R&D for new Sports Barn Pilates studio.
Resume continued...
ADELAIDE MCMILLAN-PAGE 2
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DOWNTOWN NMS&W Albuquerque,NM
Personal Trainer (2008 to 2009)
Researched and developed "Be Healthy by choice, not by chance"
corporate wellness initiative. Coached new personal trainers under
supervision of PTM. Trained trainers in the use of TRX fitness
device.
Key Achievements:
. Chaired presentation of "Be Healthy by Choice, not by Chance"
Corporate Wellness initiative to Wellbridge Regional Management
representatives.
. Developed and successfully promoted fee-based classes. Signed 8
participants to 6-session Pilates fusion class, and increased gross
revenue by $1,200
. Executed daily sales reports and payroll -upon PTM request.
. Elected "most enterprising trainer" by GM.
POWERHOUSE GYM
Honolulu,HI
Group Fitness Director (2007 to 2008)
Recruited to plan and direct the group fitness department of a start-
up health club. Managed all pre-opening activities (equipment
selection, operations procedures, staff recruitment, hiring,
training). Handled schedule development and staff costing. Performed
monthly membership surveys to define clear staff progression path.
Key achievements:
. Increased group fitness traffic three-fold through active promoting
and polling.
. Defined department's operation procedures and maintained open lines of
communication with all staff.
DOWNTOWN SPORTS BARN
Chattanooga,TN
Assistant Fitness Manager (2005 to 2007)
Assist Fitness Manager in all duties pertaining to position.
VIT-AMINE FITNESS CENTER St
Francois, FWI
Assistant Manager (2001 to 2002)
Assist Fitness Manager in all duties pertaining to position.
Resume continued...
ADELAIDE McMILLAN-PAGE 3
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ADDITIONAL EXPERIENCE
Institut Europeen de Gestion (ISEG)
Strasbourg, France
Teacher of EFL (2002 to 2004)
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EDUCATION/DEVELOPMENT
Centre Regional de l'Education Populaire et du Sport, Strasbourg, France
Associate Degree,Kinesiology
Group Fitness Instructor,AFAA
Personal Trainer,ACSM
Mat Pilates Instructor,AFAA
Modern Pilates Instructor,FITOUR
Group Cycling Instructor,IFTA
Sports Conditioning Specialist,AFPA
Senior Fitness Specialist,AFPA
Post Rehabilitative Exercise Specialist,AFPA
Gravity Training Instructor, EFI
YogaFit Level 1
People Skills: How to Assert Yourself, Listen to Others, and Resolve
Conflicts
Robert Bolton
The New Manager's Tool Kit: 21 Things You Need to Know to Hit the
Ground Running
Don Grimme
Cultural Misunderstandings: The French-American Experience
Raymonde Caroll
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