Administrative Assistant Manager

Ms. Natalie L. Ford

**** ******** **. ***** **********, S.C. 29420

Home: 843-***-****? Cell: 843-***-****

abi2k8@r.postjobfree.com

Mid-Level Administrative Assistant

Summary of Qualifications:

1. Willing to assume responsibility, is self motivated, and posses a high

degree of professional integrity.

2. Well rounded, flexible team player, and has the ability to learn

quickly.

3. Skilled in applying a logical, common sense approach to seeking

practical solutions.

4. Well organized, inquisitive problem solver who enjoys challenges.

5. Communicate effectively when dealing with people of diverse interest and

levels of authority.

Education:

Earned 58 credit hours towards an Associate Degree in Business

Administration

Key Skills:

Office Office Support Front-Desk Reception

Skills: Filing Records Executive Support

Database Travel Coordination

Administration

Computer Windows 7 MS Outlook

Skills: MS Word Darwin Business System

MS Excel 09,

MS PowerPoint RAMP/CACS (AT&T

collections software)

Professional Experience:

06/2010 - Present Comcast

Customer Account Executive

> Responsible for assisting customers with resolving complaints,

interpreting & clarifying account statements, & correcting billing

discrepancies.

> Educates the customer on features, benefits, & use of all company

products & services. Responds to & processes all general service

requests, including changes to account data, product features, & level

of service.

> Ensures quality service through accuracy & the commitment to first-

contact resolution. Actively promotes and up-sells products and

provides lead generation support for all other product lines.

> Efficiently communicates and processes all transactions related to

company collection policies, including non-pay disconnects, service

starts, and credit card transactions as they relate to all product

lines.

04/2010 - 05/2010 US Trust, Bank of America

Administrative Assistant (Temporary Position)

> Assigned to provide professional customer service to all wealth

management clients.

> Created spreadsheet database's in Excel for the Client Advisor Manager

& Trust Officers.

> Answered calls & transferred to the appropriate person.

> Greeted clients & prepared the conference room for scheduled

meetings.Assisted the Trust Officers with copying confidential client

> documents, data entry, & filing.

11/2009 - 12/2009 Linton's Mechanical Services

Front Desk Receptionist (Temporary Position)

> Answered all calls & transferred to the appropriate person.

> Sorted & distributed mail to the Controller.

> Processed payroll for all departments. Filed purchase orders,

invoices, & timesheets.

> Assisted the bookkeeper with accounts payables & receivables.

> Typed & e-mailed proposals for the General Foreman.

04/2009 - 09/2009 PeopLease Corporation

Front Desk Administrative Assistant (Temporary Position)

> Answered all calls & transferred to the appropriate person.

> Sorted & distributed mail to all departments.

> Assisted the Human Resource Department with data entry, auditing

employee health benefit insurance forms, & scanning confidential

documents.

> Assisted the Unemployment Claims Coordinator with auditing

confidential paperwork on past employees.

> Accurately weighed all out-going mail and applied postage via mail

meter machine.

> Printed all FedEx shipping labels for the Payroll Department.

09/2008 - 02/2009 Office Professionals, Inc.

Administrative Assistant (Temporary Position)

> Assisted the Church Administrator with editing, printing, and folding

the weekly bulletins for both Sunday services.

> Assisted the bookkeeper with filing accounts payable invoice proof

list, payment vouchers, and deposit transactions.

> Scheduled meetings for the Rector.

> Created church memos or advertisements for upcoming events.

11/2007 - 08/2008 Boykin Academy of Performing Arts

Administrative Secretary

> Answered phone calls and transferred to the appropriate person.

> Collected and reported daily student attendance to the Business

Manager.

> Maintained accurate calendars for the Director and Business Manager.

> Accurately reconciled all school funds and prepared deposit slips each

week.

> Provided the Business Manager with a complete staff inventory supply

list.

05/2006 - 09/2007 Charleston County Human Services Commission

Intake Processor

> Determined client eligibility and completed applications.

> Accurately entered and maintained electronic documentation through

computerized record keeping, along with manual documentation as

required for operational efficiency.

> Recorded all CSBG and LIHEAP clients that were denied service due to

funding and referred them to other agencies for assistance.

> Informed all CSBG and LIHEAP callers of the qualifications needed for

specific programs.

> On a rotating basis, served as agency receptionist.

12/2005 - 03/2006 SC Youth Advocate Program

Assistant Program Coordinator

> Scheduled and coordinated 9 mentors/advocates and 12 drivers to

provide transportation support services.

> Interacted with the Charleston Tri-County Department of Social

Services, Department of Juvenile Justice and other agencies support

services.

> Verified driver logs for mileage and participated in processing of

payments.

> Prepared driving directions for all the drivers.

03/2004 - 12/2005 SC Youth Advocate Program

Licensing/Office Assistant

> Assisted Licensing Coordinator with filing, processing pre-

certification packets and mailing out correspondences.

> Assisted the Fire Marshal with home inspections for foster parents in

the pre-certification process.

> Answered and transferred all incoming calls to appropriate

departments, filed confidential clinical documents, and processed

paperwork.

> Processed weekly timesheets for entire staff and faxed hours to the

state office, along with printing of all 4-E certificates.

Contact this candidate