Manager Customer Service
Resume:
EDUCATION
Worcester State College - Bachelor of Science, May 2008 Worcester, MA
Major: Business Administration
Minor: Economics, Information Technology
Related Coursework
Management and Behavioral Principles; Human Resource Management; Macro and
Micro Economics; Introduction to Management Information Systems; Principles
of Accounting; and Corporate Finance
COMPUTER SKILLS AND LANGUAGES
o Proficient in Microsoft Word, Excel, PowerPoint, Access, Front
page, Windows 95, 98, 2000, NT, and XP compliant
EXPERIENCE
Sunrise Assisted Living March 2010 - Present
Lead Care Manager Atlanta, GA
o Providing the highest degree of quality care and services to a
consistent group of residents and their families. The Lead Care
Manager is responsible for demonstrating the Mission for
Sunrise, "to champion quality of life for all seniors" in
accordance with federal, state and local standards and
regulations and Sunrise policies to promote the highest degree
of quality care and services to our residents.
o For Sunrise residents provide assistance with activities of
daily living, attend to individual care needs and get to know
their unique preferences and personalities. Notify management
of changes in condition and recommend adjustments in the level
of care and service.
o For other Care Providers, act as a role model and leader in the
team. In this role ensure proper training and procedures are in
place to provide the highest quality of care for the residents.
Med Tech Atlanta, GA
o Responsible for providing the highest degree of quality care
and services by administering medication and treatments in a
safe and organized manner.
o Responsibilities include but not limited to administration of
medications, documentation of medication administration and
resident care while demonstrating the Mission for Sunrise
Senior Living, "to champion the quality of life for all
seniors" in accordance with federal, state and local standards
and regulations and Sunrise Senior Living policies to promote
the highest degree of quality care and services to our
residents.
ProActive Management Consulting, LLC December 2009 - September 2010
Independent Contractor-Family Advocate Atlanta, GA
o Review client referral to determine the need for dental and
medical appointments with providers.
o Contact past and/or current dental and medical care providers
to request client records.
o Schedule appointments for clients with dental and medical
providers.
o Transport clients to medical and dental appointments and insure
that all required documentation and signatures are collected
from service providers.
o Contact schools, educational and public facilities to request
copies of all school records for each client.
o Facilitate the retrieval of records and collect copies of all
records as required from all identified facilities.
o Maintains appropriate documentation of all client contacts,
contact with service providers, and any attempted contacts with
clients, service providers, agencies and organizations.
o Participate in various meetings, staffing, in-service and
training as required
o Establish and maintain effective public and working
relationships and collateral contact.
o Complies with all State and Federal Program requirements.
o Performs other duties as required.
Oz Pizza July 2008-August 2010
Assist Manager/Cashier East Point, GA
o Identify and estimate quantities of foods, beverages, and
supplies to be ordered.
o Maintain relationships with customers and staff.
o Update and use job-related knowledge.
o Schedule staff work hours and activities.
o Evaluate health and safety practices against standards.
o Organize, plan, and prioritize.
o Make decisions and solve problems concerning menus and staff.
o Judge the quality of food, preparation, and job applicants.
o Process and analyze information when scheduling and budgeting..
o Record information about inventory and health practices.
o Handle food, utensils, and bookkeeping materials.
o Monitor food preparation and cleaning methods.
o Implement ideas or products.
o Get information from customers, employees, and inventory
records.
o Inspect equipment and food deliveries.
o Monitor and oversee purchases, menus, staff, and payroll.
o Guide, direct, and train staff.
o Coordinate the work and activities of staff.
o Perform administrative activities such as scheduling,
budgeting, and payroll.
o Communicate with customers, sales reps, and suppliers.
Seven Hills Foundation Sep 2006 - May 2008
Caregiver Worcester, MA
o To treat all individuals with dignity and respect.
o To support individuals to take control of their lives, to make
wise decisions that enhances their ability to reach their
goals. To support individuals to take on as much control as
possible over the routines and activities in their home.
o To teach, assist and support individuals in the community and
at home so that the individual is able to learn, practice and
master skills that enable him/her to enhance his/her status by
assuming socially valued roles.
o To support each individual's existing relationships and
increase their networks of friends and acquaintances.
o To insure that all individuals are supported to explore and
express their interest for community membership.
o To ensure that the health and well-being of individuals are met
by accompanying individuals on appointments as needed,
administering medications (or supporting them to self-medicate)
in accordance with residential guidelines and DMR policy,
providing a well-balanced diet prepared to meet individual
needs (when applicable), following all instructions given by
Primary Care Physician and Health Care Coordinator.
o To implement ISP/Support Plans and strategies as written and at
frequency stated in the plan.
o Demonstrate accurate data collection procedures and consistent
use of described support strategies that promote success.
o To assist in personal needs and clothing purchases; plan with
Residence Director budgeting needs of individual; manage
individual's funds within budget; provide receipts and maintain
all individual expenses in accordance with subsidiary
guidelines. To facilitate teamwork between all team members via
open communication, sharing of responsibilities and a positive,
constructive attitude.
o To follow Foundation and Affiliate Policies and Procedures
regarding scheduling, addressing crisis situations and
communicating appropriate general information.
o To perform additional duties as required or directed.
Student Center/Student Activities, Worcester State College September
2005 - May 2008
Customer Service Representative Worcester, MA
o Supervise and control distribution and use of all recreational
equipment in accordance with procedures set up by the Staff
Assistant/Commuter Services & Weekend Programmer and the Living
Room Coordinator
o Responsible for security and maintenance of the Commuter Lounge
equipment
o Be responsible for the general conduct in the Living Room area
dealing with people carefully and courteously
Residence Life and Housing, Worcester State College September 2005 -
June 2006
Resident Assistant Worcester, MA
o Observe and respond to student behavior which may indicate
personal, social, or academic problems
o Initiate and sponsor programs of a diverse nature which
encourage residents to become active members of their community
and emphasize the residence hall as a "living and learning"
environment
o Participate in on-call responsibilities
o Perform building tours for safety and security purposes
Residential Life and Housing, Worcester State College September 2005 -
June 2006
Office Clerk Worcester, MA
o Maintain and update filing, inventory, mailing, and database
systems, either manually or using a computer
o Compile, copy, sort, and file records of office activities,
business transactions, and other activities
o Prepare meeting agendas, attend meetings, and record and
transcribe minutes
o Type, format, proofread, and edit correspondence and other
documents, from notes or dictating machines, using computers or
typewriters
o Complete work schedules, manage calendars, and arrange
appointments
Carlson Science Library, Clark University
August 2004 - August 2005
Librarian Worcester, MA
o Assist patrons on the selection, organization, and
interpretation of library materials
o Answer reference questions in person or by telephone and
conduct the needed research involved
o Use library automated circulation system to circulate materials
to library users (checking materials in and out, processing
holds, registering borrowers, and collecting fines and fees)
EXTRACURRICULAR ACTIVITIES
o Presidential Scholar
o Residential Hall Programming Council
o Intramural Basketball
o Clark University & Worcester State College: MASPIRG and Water
Watch
o Clark University CASA (Caribbean African Student
Association)
Reference Available Upon Request
Contact this candidate