Customer Service Sales
Resume:
Shamrika R. Horton
Shreveport, LA 71118
Phone 318 -779-0023
abi2i9@r.postjobfree.com
Perhaps I am the multi-talented hard worker you seek in your advertisement. I
am a versatile, hardworking, goal ordinated, self-motivated, customer services/sales
expert. With my proven track record for inside sales for more than 14 years combined
you will see that I am a person who strive for nothing but excellent.
The details of your advertisement suggest to me that the position will involve
many of the same responsibilities that I have performed for many years. In addition to
being self-motivated and a hard worker you will find that I am very experienced in the
following programs: Microsoft word, excel, and PowerPoint. I would consider myself a
wonderful typist to type a maximum of 60wpm.
I am an individual who thrive at a fast pace environment. I have been told that I
work my best under pressure. Knowing how frantic you must be with this position not fill
I will email or call you in a few days, or if you agree upon reviewing my letter and
resume that I am the applicant for this job please give me a call at my home number
which is listed above or you many call during business hours at 318-***-****.
Thank you most sincerely for your time and consideration.
Shamrika R. Horton
shamrika horton
Shreveport, LA 71118
Alternate Phone: 318-***-****
abi2i9@r.postjobfree.com
Personal Statement
I am an outgoing motivated and loyal individual. I am a clearly dedicated individual who has an
ambition to succeed in any given environment. Although I have extensive experience in the
customer services industry. I love to learn many new things and am always up to a challenge
whatever the situation. I get along well with others, while I also work efficiently on own. I am
seeking a position where I can develop and excel while giving my best to my employer.
Work Experience
SPECIAL EVENT PLANNER (Jan 2006 - Present)
ELEGANT WEDDING N EVENTS, 9009 lone oak dr. Shreveport, La 71118
*Proven volunteer experience where your leadership style facilitates successful event planning
and fundraising. *Experience recruiting, training and delegating assigned tasks to a workforce of
volunteer‘s event supporters. *Outgoing and energetic with strong communication and
interpersonal skills. *Demonstrated organizational and time management skills. * Ability to work
well within a team, handle multiple tasks and identify and swiftly solve problems. *Strong
computer proficiency skills that include managing sponsor information in large databases.
Small Business Sales Specialist (Apr 2005 - Dec 2008)
Bellsouth/Att, Shreveport La
Promoted to trainer position to recruit, train and supervise 15+ customer service reps and
cashiers. Foster an environment in which guests enjoy high levels of service and employees are
motivated to deliver top performance. Manage front-end operations to ensure friendly and
efficient transactions at checkout. Sold business phone services to customer to establish their
business services. Selected Contribution Won “Pinnacle Club trophy” for instrumental role in
driving record-high business sales increases, 2006. ?Won High Sales trip to Bahamas 2007 ?
Served on special taskforce charged with turning around under-performing customer service
reps. Trained with Branch Managers contributed to significant improvements in guest
satisfaction and sales. ? Exemplified the second-to-none customer service delivery for which
AT&T is nationally renowned in all interactions with customers.
Customer Services Manager (Apr 2004 - Jun 2005)
Cash American Pawn Services, Shreveport La
Assisted customers with point of purchase on merchandise for their business needs. Make cash
loans on items of value to a customer. Made payday loans to customers that needed to borrow
money against their next paycheck.
Assistant Store Manager (Jan 2003 - Jan 2005)
Dollar General, Shreveport La
*Interface directly with customers to provide assistance and resolve problems. *Supervise
product inventory; verify quantity and quality of products received from orders *Handle
scheduling of employees and related personnel issues. Managed front cashiers in areas of monies
handling, voids, shift breaks and customer service. Supervised all daily functions of store activity
to ensure customer satisfaction
Education
Associate in Business - Ashworth College, Norcross GA (Jan, 2006 - May, 2008)
GPA 4.0 Associate of Business Management With High Honors Placed on Deans List
Certified Wedding/Event Planner - Career Institute College, Shreveport La (May, 2010 -
Present)
holding 4.0 with academic honors for Dean list
HIGH SCHOOL DIPLOMA - C.E. BYRD, SHREVEPORT LA (Jan, 1994 - Jan, 1998)
GPA 3.0 CHOICE OF STUDY WAS BUSINESS COURSE AND GENERAL LAW CASE
STUDIES GRADUATED WITH HONORS
Skills
Type 60wpm skilled in Microsoft Word Excel Power point customer services savvy, Sales
professional
Achievements
Who‘s Who Among American High School Students 1994-1995 Pinnacle Club Performer 2006-
2007
References
References Available on Request
Contact this candidate