TERRI J. JAMES

***** *.*. **** ******, Pembroke Pines, FL 33025

Phone: 954-***-**** Email: abi2i4@r.postjobfree.com

PROFESSIONAL CERTIFICATION:

Professional Human Resources Certification, 2009

Life, Health and Annuities Agent, State of Florida, 1995

EDUCATION:

Bachelor of Arts - Health Services Administration, 1994

Florida International University

EXPERIENCE:

HUMAN RESOURCES CONSULTANT, Trinet (formerly Gevity ) Boca Raton,

FL.

. Serve as a Human Resources and benefits expert to client

corporations of varying sizes. Responsibilities include the

development and implementation of comprehensive benefit

programs administration of client benefit plans; resolution

of client employees' benefit and payroll disputes.

. Proactively manage client relationships to achieve the

client's expected outcome while seeking opportunities of

enhanced revenue development and account penetration.

. Create and Draft individualized client services plans based

on a formalized organizational assessment of client's

operation, environment, and business goals. Conduct

initiation and coordination of annual Open Enrollment

activities for clientele on and off-site.

. Support new client enrollments, annual client benefit

enrollments and related activities. Champion client issues

and problems to final resolution. Duties also include the

management of FSA administration, enrollments, quarterly

statements, reports and census documentation.

. Provide advice and recommendations on the client's overall

human capital management strategy. Monitor trends within the

assigned market and client portfolio for product/service

opportunities and competitor activity.

. Responsible for daily interface with vendors, PEO Corporate

headquarters, clients and government agencies. Responsible

for the training and supervision of Human Resources Benefit

Specialists in their daily activities.

. Responsible for ensuring that clients remain compliant with

federal and stage labor regulations

2005 - present

ACCOUNT MANAGER, Aetna Inc., Plantation, FL. 1995 - 2005

. Responsible for the financial viability and retention of a

portfolio of clients that employed 51 to 3000 employees.

Responsible for recognition and execution of opportunities

to retain/grow employer groups and promote additional product

offerings for over 100 Commercial businesses.

. Managed key accounts so as to extend existing long-term

business opportunities, and to cement customer loyalty.

Analyzed Customers' financial objectives, made consultative

recommendations and proactively addressed anticipated

concerns.

. Collaborated with underwriting in completing financial market

analysis for clients. Developed and implemented

comprehensive benefit programs for client portfolios.

Negotiated renewals, built and executed guidance plans,

delivered reports on group experience and looked for

opportunities to promote additional product and benefit

service offerings.

. Managed broker relationships by instituting a strategic

relationship management process to ensure that business

outcomes meet or exceed expectations. Achieved targets for

membership retention, specialty and consumerism.

. Cultivated Broker and Customer relationships. Acted as a

liaison between the Sales and Account Implementation

departments, effectively distributing resources to meet

enrollment requirements.

. Responsible for implementation process to secure new clients

and retain existing ones. Developed strategic plan for

customers and translated strategy into tactics and

initiatives while anticipating and identifying where change

is needed. Embodied the brand promise through value-added

and consultative account relations activities, resulting in

enhanced account persistency.

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