Customer Service Manager
Resume:
AMY VALDIVIA
Orlando, Florida 32837
abi2ht@r.postjobfree.com
QUALIFICATIONS SUMMARY
?9 years of administrative experience supporting the executive
level.
?Punctual, dependable and motivated.
?Professional experienced working in fast-paced environments
demanding strong organizational, technical, and interpersonal
skills.
?Detail oriented and resourceful in completing projects and the
ability to multi-task effectively.
PROFESSIONAL EXPERIENCE
09/09-06/10 Administrative Assistant (part time)
Scooterbug, Inc.
?Assistant to Vice President of Service Operations as well as support
3 Regional Service Managers.
?Payroll, expense reports and travel (domestic and international).
?Maintain multiple spreadsheets for client service tracking,
inventory, accidents, withdraws, installs and maintenance for all
company inventory worldwide; submit weekly status reports to
management and clients.
?First point of contact for property manager and all vendors.
?Customer service to clients at theme parks, zoo's, resorts and
hospitals worldwide.
?Worldwide shipment tracking (ocean, rail, freight)
?Assist operations department as needed with various administrative
functions.
?Assist corporate office with distribution and submission of benefit
packages, health insurance, profit sharing plan and employment forms.
?Order office supplies, plan office meetings.
?Answer multiple phone lines, distribute mail, troubleshoot office
equipment as needed.
02/08-9/09 Homemaker
07/06-02/08 Account Manager
AV Dimensions, Inc.
?Account Manager supporting two Account Executives for national Audio
Visual company that primarily services the tradeshow and corporate
meeting industry.
?Simultaneously served as Marketing/Advertising Coordinator & Office
Manager in which I supervised 3 employees.
?Created quotes for clients such as exhibit & production companies, as
well as, direct end users, based on their needs for tradeshows,
corporate meetings, road shows and special events nationwide.
?Recommended equipment substitutions based on client needs and
equipment limitations, submitted equipment specifications to ensure
clients specific needs were being met.
?Conference calls with clients and their technical staff through the
various stages of their project to ensure all needs are being met and
on schedule.
?Heavy client interaction and problem solving from pre-show consulting
to post show follow up.
?Collaborated with Project Management & Operations to ensure all jobs
were covered in every aspect from technical coordination to proper
labor coverage.
?Assisted Operations department as needed with everything from making
show books for our technical staff and freelancers to logistics
coordination to taking replacement gear to local convention center and
hotels.
?Heavy database management and job tracking and reporting.
10/04-07/06 Homemaker
05/04-10/04 Executive Secretary
Tupperware U.S.
(Temporary Position through Spherion, Inc.)
?Assistant to the Senior Vice President of Sales & Marketing of
Fortune 500 Company.
?Maintain multiple business and personal calendars.
?Conserve executive's time by reading, researching, and routing
correspondence, drafting letters and documents; collecting and analyzing
information; initiating telecommunications.
?Be present and coordinate meetings with the marketing and design
teams on a regularly scheduled basis to monitor progress with current
projects, business development targets, individual staff
responsibilities and review marketing plan checklists for current and
future products assignments.
?Resolved issues and maintained working relationship with the
executive's direct reports and other staff in her absence.
?International travel arrangements.
?Maintain budgets and billing of contracted marketing public relations
companies.
?Expense reports.
10/01-05/04 Homemaker
2/00-10/01 Executive Secretary Brokerage Advisory
Services, Corp.
?Assistant to the President and Vice President of two financial
services companies.
?All meeting, seminar, and conference scheduling, including travel
arrangements and internal
and external event coordination.
?Created client and CPA presentations, investment questionnaires,
asset allocation graphs and human resource documents.
?Heavy interaction with clients assisting with account and trade
inquiries.
?Daily communication with brokerage and mutual fund companies and
clearing house.
?Assisted the Pension Administration and Insurance departments with
client inquiries and problem solving; generated quarterly reports,
annual pension plan reviews and keep up to date of employee licensing.
?Maintained inspection-ready document and filing systems in compliance
with our broker/dealer and the Securities Exchange Commission.
?Kept current client marketing literature for distribution to existing
and potential clients.
?Trained and supervised the receptionist using a 10-line phone system
and monitored her workload and performance.
?Performed pre-screening interviews for prospective administrative
employees.
?Procurement, organization and updating of all office equipment and
supplies.
?Designed and maintained two company websites.
4/99-2/00 Project Coordinator
E. Allen Reeves, Inc.
?Assistant to the Vice President of Construction and Senior Project
Manager. Also assisted five Superintendents as needed.
?Coordinated five to seven projects simultaneously and took over
others at any given time as staff and project needs changed.
?Provided customer service and problem solving for clients,
subcontractors, architects and engineers for educational institutions,
hospitals, private sector and estate residential projects, including
new construction and extensive remodeling.
?Prepared contracts, which included proofreading, revisions,
addendums, and distribution.
?Established and maintained project spreadsheets including project
billing, invoices and statements using Timberline Accounting software.
?Maintained project blueprints and specifications, including heavy
reproduction.
?Created and
submitted price requests and change orders.
?Gathered and submitted all required information and forms for permit
packages.
?Attended weekly on-site meetings for multiple projects.
?Scheduled and attended all project walk throughs and inspections.
?Assisted the Estimating department during construction bids.
?Assisted the Marketing department with the design and layout of
marketing and advertising material.
VOLUNTEER EXPERIENCE
?Troop Leader, Girl Scouts of Citrus Council
?Volunteer, St. John Vianney Catholic School
EDUCATION
?Associates of Arts in Criminal Justice, Keiser College
COMPUTER SKILLS & KNOWLEDGE
?Intermediate to advanced knowledge of all MS Office programs, ACT!,
various financial software, internet, and online shipping. Ability to
learn new programs quickly and proficiently.
Contact this candidate