Amanda Mastrapa, CBCS

**** *. ****** ***.

Tampa, Fl 33614

813-***-****

abi2hp@r.postjobfree.com

Objective: To work for a company that will give me the opportunity to

utilize my skills and that would also allow me to

expand my abilities within the company.

Expierence:

07/2010-10/2010 Front Desk

University Diagnostics Institute

Received inbound calls from Patient, Doctor's

offices, and Workman's Comp to schedule appointments

for patient as well as send reports that were needed

or any other concern they may have concerning our

patients. Also call patients when prescriptions were

received to get the patient scheduled. I performed

data entry and payments on patient accounts.

03/2008 - 07/2008 Provider Services

United Healthcare

Received inbound call from providers such as doctor

office's, specialist, pharmacies, facilities, and

hospitals to get medical benefits on enrolled members

in Medicare, Medicaid, or in United Health Plans.

01/2007- 08/2007 Member Services

Amerigroup Community Care

Provided excellent customer service to Medicaid

member's inbound calls to the call center to assist

them in changing demographic information; changing

their Primary Care Physicians; adding newborns to the

mothers' current policy; and withdrawing members from

program.

01/2005 - 11/2006 Receptionist/ Runner of the Company

Stadium Toyota

Assisting customers with great customer service

skills personally as well as receiving their inbound

call calls to the dealership to speak with sales

representative or with their finance managers that

were assisting them; also helped Spanish speaking

customers when they called in or walked in for

information on a sale; in charge of incoming/outgoing

mail; faxes; taking deposits of the dealership daily

to the bank; and go to the DMV or to private agencies

to pick up customer tags.

03/2003- 06/2004 Secretary Specialist

Department of Children and Families

Assisted in locating files; translate for Spanish

speaking clients to make their visit more pleasant

and accurate; typed reports for client files for them

to be in order and updated; send letters to clients

to inform them of any changes in there account or if

any paper work was still needed to process there

claims; check files in/out of the system; assist

clients with courtesy when they called to get

information about their file.

Education:

02/2010- 03/2010 Patient Account Rep

Healthpoint Medical Group

Check claim statuses, resubmits claims, and verify

payments.

04/2009 - 03/2010 Medical and Billing Specialist

Sanford Brown Institute, Tampa, Fl

04/2003 - 06/2003 High School Diploma

Continental Academy, Miami, Fl

Skills: Knowledge in Medical Billing and Coding; ICD-9-CM; CPT-4;

HCPCS; HIPAA; CMS; Medical Claim Cycle; Medcin

Software; Medisoft Software

Excellent Front Office Skills

Knowledge in Microsoft Office (Excel, Word, Power

Point)

Excellent Customer Service

Bi- Lingual Spanish/ English

Certifications:

07/2009 Acute Hospital Inpatient Prospective Payment System

07/2009 Certificate of Medical Necessity

07/2009 CMS Form 1500

07/2009 Front Office Medicare

10/2009 Medicare Fraud and Abuse

CMS.HHS.Gov

Sanford Brown Institute

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