Julie Collier

**** **** ****** ****** *****: 480-***-****

Chandler, Arizona 85226 E-mail: abi2h6@r.postjobfree.com

SUMMARY OF QUALIFICATIONS_____________________________________________________________

• Possess 17+ years of customer service experience, seven years retail management experience

• Thrive in a fast-paced environment where I can put my multi-tasking skills to work

• Proficient in Microsoft Office, data reporting software, and scheduling and labor systems

• Able to identify and solve problems, set expectations and goals and delegate tasks

• Excel at building and maintaining positive relationships with customers, all levels of

management and my employees

• Utilize exemplary organizational and communication skills

• Work effectively with all types of people using my adaptive and balanced personality

PROFESSIONAL EXPERIENCE________________________________________________________________

Shift Supervisor, Starbucks Coffee Company, Chandler, AZ 6/06 to 8/07

• Opened and closed store according to company procedures

• Provided outstanding customer service at all times

• Utilized employees in the best way to facilitate a smooth and efficient shift

• Trained new employees

• Daily banking

• Cleaned and stocked store on a daily basis, received product orders and organized inventory

Store Manager, Starbucks Coffee Company, Chandler, AZ 9/99 to 6/06

• Analyzed and maintained monthly profit and loss statements, labor reports, pastry mark out

reports and other reports in order to maintain a smooth-running and profitable store

• Recruited, hired, trained and developed all levels of employees, from hourly workers to shift

supervisors and retail management t rainees

• Performance-managed employees on a daily basis in the form of day-to-day feedback,

performance reviews and employee development plans

• Utilized corporate labor system to write weekly schedules for 30+ employees

• Motivated employees to follow the highest standards when serving customers and preparing

beverages

• Worked directly with warehouses and internal and external vendors to place weekly orders

• Received “Manager of the Quarter” award and was chosen for the General Manager Test

p rogram

Ma rketing and Advertising Representative, PBIS, L LC. Phoenix, AZ

9/96 to 8/99

• Organized and attended conventions all over the country

• Built strong relationships with radio stations and newspapers to set up commercials and

advertisements

• Worked directly with our professional photographer to create brochures and pamphlets

• Directed my team in writing a monthly newsletter for our client s

EDUCATION_________________________________________________________________________________

A rizona State University, Tempe, AZ 5/98

B.A., Communications

Eastern Michigan University, Ypsilanti, M I

5/96

General Studies

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