Linda Wince

**** **** ****

* *

St. Louis, Missouri 63112

314-***-****

abi2gv@r.postjobfree.com

Objective: Administrative support and /or customer support position

Skills: Microsoft Word Exemplary customer

service

Teleservice

Time management

Complaint Resolution

Excellent communication

I

Microsoft Word

File Management

Citrix, ASD, AS400

Office equipment

Employment:

Oct. 2004 - Aug. 2009 Americall Group, Incorporated

St. Louis, Missouri

Teleinterviewer

. Performed in depth interviews for American Family

Insurance

. Reviewed and audited information collected during phone

interviews, for quality assurance purposes

. Provided excellent customer service on every call to

ensure client retention, satisfaction and loyalty

Teleservice Representative (TSR)

. Received, investigated, and settled complaints and

claims resulting from recalls

of commercial and residential products

. Interviewed consumers to obtain warranty information

. Analyzed recall reports and evaluated written data for

eligibility purposes

Mar. 2003 - Jan. 2004 New Day Child Care Development Center

St. Louis, Missouri

Teacher's Aide

. Aided in the development of the motor skills and

physical fitness

. Supervised and facilitated large group activities such

as reading, play periods, community activities

. Planned activities to advance language, number

recognition, and intellectual

abilities

. Communicated with a diverse public, displayed respect

and a caring attitude for

children and parents

Sept. 1995 - Jan. 2000 National Alliance Insurance Company

St. Louis, Missouri

Clerical Support Specialist

. Sorted and processed incoming and outgoing mail

. Distributed customer care products, and morning reports

consisting of daily

insurance quotes

. Maintained office supplies and performed other clerical

duties as required

. Organized and distributed mass mailing of brochures and

insurance quotes to customers nationwide

Education:

Charles Sumner High School

St. Louis, Missouri

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