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Customer Service High School

Location:
Irving, TX, 75062
Posted:
October 19, 2010

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Resume:

NICOLE MORRIS

*** ***** ****.

Irving, TX *****

214-***-****

abi2g9@r.postjobfree.com

October 1, 2010

Dear Employer:

In concern with interest to work with your company, I am enclosing a resume

for your review. Please consider this letter as my formal application

presenting my experience, education and background.

Currently my experience lies in the pharmaceutical/accounting arena. I am

also much familiarized, with the medical and administrative field as well.

I've held leadership roles in employee training, HIPPA compliance, and

customer service.

Self sufficiency and getting a job well done are examples of the attributes

I hold. I am never limited to where my experience lies; in any field I'm

capable of learning and excelling.

I enjoy working with the public, as well, handling different tasks that

challenge a rewarding career. My hands on experience with people provides

and offers an extensive background advantage in better understanding of how

to manage others and be a team player.

May I arrange an interview to further discuss my qualifications? I am

available for an interview at a mutually convenient time.

Thank you for your time and consideration.

Sincerely,

Nicole Morris

Nicole Morris

620 Mills Ln. 214-***-****

Irving, TX 75062 abi2g9@r.postjobfree.com

Objective

Looking for a position that will provide great quality service to the

people. A position that assumes responsibility, utilizing existing skills

and experience while encouraging the potential for career growth and

advancement as a full time employee with your company.

Experience

National Health Information Network (NHIN), Forth Worth, Texas July

2007 - Current

Accounts Receivable

Account/Manage all third party receivables for pharmacies that are owed

money from insurance companies

Meeting deadlines, and completing weekly/daily procedures, prior to

customer's production cycle

Verifying sales and merging all missing data

Researching customer's General Ledger, resolving balancing issues

Monthly compiling all research, presenting the pharmacies with a tool for

collections

Making yearly A/R trips to visit the customer on-site, and provide training

if necessary

Managing the customers account and providing them with beneficial

information to perform clean-up

Entering Share-point Issues, to resolve reporting/pharmacy issues

Webinars, Conference calls

Running/Working reports

System testing

Applying payments

Attending weekly meetings

Processing spreadsheets

Pharmacy Implementations

Researching Aging

Light collections

Caremark Prescription Services, Richardson, Texas Sept. 2006 - July 2007

Customer Care Specialist

Educate participants on how to maximize their prescription benefits

Discuss plan designs

Assist lead support line, regarding escalated calls

Compliance Officer/HIPPA violations

Performing follow-up calls

Support for new-trainees

Special Projects/Resolving mail order pharmacy issues

Southwest Diagnostic Imaging Center, Dallas, Texas June 2001 - Sept.

2006

MRI Technical Aide

Education

Lake Highlands High School, Dallas, Texas

(1996-2000,diploma)

Brookhaven Community College 2001-2003

Skills

Excellent written and oral communication skills (detail oriented in

speaking in writing)

Strong organizational skills

Good time-management skills to manage multiple tasks

Work very well with a team (very people oriented)

Ability to demonstrate strong leadership skills

Computer Experience

Windows 95, 98, 2000, XP

Microsoft Excel, Outlook, PowerPoint, Word, & Spreadsheets

10 Key Data Entry: 40+wpm; Internet Knowledge

Share-point

People safe, People soft

REFERENCES FURNISHED UPON REQUEST



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