Customer Service Representative

HOLLIE M. BROWN

**** *. ******* ***.

Independence, MO 64052

Cell 816-***-****

****************@*****.***

Education

Springfield Community College Springfield, MO Graduated:

*/****

Associates: Legal Support Services Major

Work Experience

11/2009- Current Midwest Disability Law Firm Kansas City, MO

Paralegal

Prepare affidavits or other documents, such as legal

Correspondence.

Prepare legal documents, including pleadings and

appeals.

Meet with clients and other professionals to discuss

details

of case.

Gather, analyze and research data.

Investigate facts and law of cases and search

pertinent sources.

Trace lost clients to notify of a Hearing.

1/2008- 11/2009 Baker, Sterchi, Cowden and Rice Kansas City, MO

Paralegal

Compute and analyze data, using statistical

formulas.

Enter data into computers for use in analyses and

reports.

Compile statistics from source materials.

Check source data to verify completeness and

accuracy.

9/2007- 12/2007 Quest Diagnostics Corporation Lee's Summit, MO

Telecommunications Underwriter

Interview clients and take their calls to provide

customer service.

Process and underwrite new insurance policies and

claims.

Correspond with insured or agent to obtain

information.

Review and verify data, such as age, name, and

address.

Transcribe data to worksheets and enter into

computer.

Notify accounting department of Policy cancellation.

5/2006- 3/2007 Quik Cash Loan Agency Kansas City, MO

Customer Service Representative

Confer with customers by telephone to provide

information

about products and services.

Keep records of customer interactions and

transactions.

Check to ensure that appropriate changes were made

to

resolve problems.

Determine changes for services requested and

collected

payments.

Refer unresolved customer grievances to designated

departments.

Obtain and examine all relevant information to

assess

validity of complaints.

4/2005- 4/2006 Encore Receivable Management Olathe, KS

Collection Specialist

Arrange for debt repayment or establish repayment

schedules.

Locate and notify customers of delinquent accounts.

Advise customers of necessary actions and strategies

for

debt repayment.

Persuade customers to pay amounts due on credit

accounts.

Confer with customers by telephone to determine

reasons for overdue payments.

Trace delinquent customers to new address.

Contact this candidate