Technician Help Desk

Steve Dailey

Warren, OH *****-**** ? abi2e4@r.postjobfree.com ? 330-***-****

http://www.brightfuse.com/steve-dailey

Help Desk- Level 1

Seeking a full time position as a Help Desk technician

Self-starter, dependable, problem solver, responsible, planner,

organizational skills, attentiveness to detail, excellent written and

verbal communication skills, team player, very enthusiastic,

hardworking, able to work independently, flexible, goal oriented, &

detail oriented.

Help Desk IT Technician Training

Computer Repair Tech Support Consulting

- Professional Experience -

Consultant Present - Jan

1, 2009

Dailey Technical Consulting

Warren, OH

. Provided consulting services to non-technical individuals & small

businesses.

. Conducted end-user training in Office 2007, configured desktops and

general troubleshooting in Windows operating systems.

. Installed and configured Windows XP, Vista and Windows 7.

Surveying Instrument Operator Present

- Dec 1, 1996

Lynn, Kittinger and Noble

Warren, OH

. Created a system for all company drawings and files which were

categorized and centrally located which helped to increase overall

proficiency in the company.

. Ensured maximum profitability and cost controls in a wide range of

jobs with efficient work practices.

. Used an electronic Theodolite, hand-held computers, trigonometry & GPS

to locate points on the earth's surface

Staff Sergeant Mar 14, 1984 -

Dec 1, 1996

United Sates Marine Corps

Camp Lejeune, NC

. Exceeded contracting goals in a public environment working as a

recruiter.

. As a recruiter, explained the benefits and salary, elaborated on

potential positions and promotions, handled recruitment paperwork and

assisted candidates with filing forms.

. Held security clearance in a position involving National Security.

- Software Applications -

Windows Vista/7 MS Office 2003/2007

Windows 95/98/2000/XP Word 2003/2007

MS Expression Web 2/4 Outlook 2003/2007

Visual Basic 2005/2008 PowerPoint 2003/2007

Basic knowledge of Access Basic knowledge of Excel

2003 2003

- Education -

Kent State University Major - Computer Technology Warren, Ohio

Dean's List for Part-time National Society of Collegiate

Students Scholars 2008

Will graduate fall

2010

- Currently studying -

A+ Certification

Deploying Windows 7 - MS Exam

70-680

Contact this candidate