Dwayne R. Wynter

Contact

Tel : 678-***-****

e-mail : abi2dw@r.postjobfree.com

Address

**** ****** **, ***** ****, Ga,30291

Profile

Objective

I am seeking a position within the Information Technology department. To enhance

and charter the organization's vision in all aspects of the business processes. An

accomplished team player who leverages strengths in priority-setting and problem

solving to embrace the challenges of a fast paced constantly changing corporate

environment.

Availability

From November, 2010

Key Skills

Proficient or familiar with a array of programming languages, concepts and

technologies, including:

C++,HTML,PHP,SQL

MS Office Suite

Windows XP, Vista, 7

Lotus Dominoes

Windows 2000/2003 Server

Crystal Reports & FRx Financial Report Writer

Currently pursuing CCNA

Network fundamentals

Education

2005 to 2006

Master in Computer Based Management Information Systems - MSc CBMIS

University of the West Indies, Jamaica

1996 to 2001

Bachelor in Computer Science -BSc Computer Science

University of the West Indies, Jamaica

Work Experience

Computer Generated Solutions

Technical Support Representative Level II

November 2008 to Present

Tech support call center environment IBM/Lenovo laptops & desktops- troubleshoot

hardware issues and fulfill customers warranty claims;

Remote assistance for blue screen issues, wireless, memory diagnostics, hard drive

backups and driver updates, video issues,network testing and configuration;

Operating systems reload Win XP, Vista, 7

Planning Institute of Jamaica

Part-time job

Assistant System Administrator

February to August, 2007

Maintenance of user accounts and policies on Windows 2003 server platform;

Backup and verification of data on 4 servers;

Asset procurement -laptops maintenance and software licensing renewal and audio

visual equipment setup;

Manage and apply fixes and patches to 100 user windows network

Lotus Domino 6.5 user administration

Maintenance of 25 Windows XP lab pc's desktops

Micro Software Designs Ltd Trinidad

Technical Support Representative

June 2003 to July 2006

Responsible for installation and support of C based software Credit Union

Management Information System (CUMIS Plus);

Trained the CUMIS Plus users;

Installed network appliances such a printer or router;

Support 25 Independent Credit Unions Jamaica region

Resolution of customers issues within 72 hrs

Contact this candidate