Customer Service Assistant
Resume:
Deborah Kaye Humphries Norton
**************@*****.***
Objective: Searching for an opportunity to utilize my administrative, banking, computer,
insurance, operational and organizational skills.
Job Experiences: Architect receptionist, CPA Assistant-Tax, Call Center Associate, Banking
Customer Service Representative, 5 Star Restaurant Hostess, Hotel Guest Services, Insurance
Assistant, Marketing Assistant, Payment Processor and Receptionist.
Education: 1984 Graduate of Austin High School- Decatur, AL. Attended the University of
North Alabama in Florence, AL 1984-1986, Attended Calhoun Community College and Athens
State University with a GPA of 3.7.
• Professional Experience: The Oasis Hotel
• Title: Lead Hostess at Whitfield’s Steakhouse and O’Brew Coffee Bar (Starbucks)
• 5 Star Top Tier Restaurant
• Dates: October 12, 2009 to June 23,2010
• Duties: To convey and perform at a professional level and to make sure all our clients
were satisfied.
• Reference: Terry Roberts 334-***-****
• Professional Experience: American Insurance Marketing Services
• Title: Group and Brokerage Marketing Assistant
• Dates: June 23, 2003 to December 31, 2008
• Job Duties: All administrative duties in my departments and organized the daily
operations of the Group and Brokerage departments. Operated switchboard on a
rotation when needed. Processed all Long Term Care applications received, with
pre-approval status, processed them daily for approval at Great American Life
Insurance Company. I was also responsible for posting all production numbers for
each department for which policies were sold. I have strong communication skills,
organizational, problem solver and computer skills which include word and excel. I
earned my LTCP certificate on my own free time. Strong telephone and relationship
skills and worked with LTC agents every day. I managed all employee time which
included vacation and sick leave tracking. I managed all convention bookings, flight
schedules and itineraries from trips.
• Reference: Michael Simmons 334-***-****
• Professional Experience: Aldridge Borden and Associates LLC
• Title: Tax Assistant and Semi-Receptionist
• Dates: September 15,2000 to April 16,2003
• Duties: I maintained the appointments of 5 Principals for the tax department, their clients
and meetings therein. Maintained all the operational duties and flow of the office,
scheduled all meetings, took minutes at meetings and distributed to all attendees. Created
and mailed all Hourly Billing Statements each month. Scheduled appointments for tax
consultations. Created letters and created and compiled financial statement for clients
along with the personal delivery of those proposals. Scheduled travel arrangements.
Assisted Bookkeeping with the creation of W-2’s and W-4’s during the beginning of tax
season. I tracked all status of Individual and Commercial Tax returns. I submitted all E-
file tax returns. I researched tax code on several occasions for Accountants that needed it
and for certain projects assigned. Former Member of IAAP-International Association
of Administrative Professionals. A good organizer, time management, computer skills
which includes all of the Microsoft Office Suite with Front Page software.
• References: Bonnie Barrow Coker, Dane Floyd, and Scott Crossfield
• Professional Experience: Compass Bank ( North Alabama) Commercial Billing
Services.
• Title: Sr. Customer Service Representative- Wholesale Accounts
• Dates: March 31, 1987 to March 5, 2000 ( 14 years)
• Job Duties: I managed all my wholesale accounts that I was the main point of contact.
Conducted all major transactions for accounts receivable wholesale for all my contact on
a daily, monthly and basis. Conducted all transactions related to those clients. The clients
were for wholesale accounts for Car Dealerships and Heavy Equipment Dealerships
nationwide. Processed monthly statements for each of my client’s customers and handled
all issues that arose. I was a member of the Call Center Team. I managed all Credit and
Collection task on a daily basis which included balancing of monthly statements,
managed multi line telephone system when needed.
• References: Pat Titus, Credit Manger Beard Equipment 251-***-**** or Cell 251-377-
4473. ******@**************.***
Linked In Member, Austin High School Marching Band, Austin High School Concert Band
( Clarinet and Bass Clarinet), Annual Blood Drive participant, ATO Little Sister (UNA
Chapter), Member of Elam Baptist Church, Former Assistant Basketball Coach YMCA
Wetumpka AL 2006. Play Sports. Encourage my teenage daughter in her basketball and
swimming endeavors.
Other references:
Karen Simmons 334-***-**** ********@*****.***
Patricia Young 256-***-**** ********@***.***
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