Customer Service Quality Assurance
Resume:
Kevin F. Poeppelman
**** ******* ** *** ** Columbus, OH 43235
********@*******.***
Professional Summary
An entrepreneurial, people-oriented business management student who
assists colleagues and current employer in achieving goals. A self-
motivated individual with excellent listening and communication skills.
Pursuing a challenging career where I can utilize my customer service,
supervisory skills and work ethic to assist J & A to excel in their
business. Exceptional organizational abilities and attention to detail.
Education
Walden University
Baltimore, MD
. Pursuing a Bachelor of Science in Business Management
The Ohio State University
Columbus, OH
. Coursework in Agricultural Business
Employment History
Ernst Sporting Goods/Custom Apparel Factory Minster, OH
January 2009 - Present
Associate
. Receiving and cross checking of deliveries as well as communicating
with customers on received orders
. Packaging and Shipping along with maintaining quality assurance
through accurate quantity and quality checking
. Prepping and burning all silk screens for production using various
hand tools and equipment
Shelby County Animal Shelter Sidney,
OH March 2007-January 2009
Deputy Dog Warden
. Communicated procedures on animal retrieval and adoption on a daily
basis
. Supervised an inmate employee
. Enforcing and regulating all Ohio Dog Laws, accountable for all money
. Managing daily operations of the shelter and kennel including feeding
of animals and general care
. Using Microsoft Office to conduct daily and weekly business
Long View Cattle Company
Versailles, OH August 2006 - January 2007
Manager of General Labor
. Responsible for management and disciplinary actions of 12 employees
. Provided medical care to livestock including injections and additional
non-surgical care
. Operating various far machinery including tractors and skid loaders
and maintenance of facility
Superior Beverage Group
Columbus, OH October 2005 - June 2006
Merchandiser
. Construction and maintenance of merchandise displays
. Rotated products to insure freshness
. Responsible of merchandising 18 grocery stores and restaurants
. Telephone sales and documentation using computer systems
City of Sidney
Sidney, OH Summer 2005
General Laborer
. Maintaining a 192 acre park including mowing, trimming and general
landscaping
. Assisted in the construction of a new playground
FedEx Ground,
Columbus, Ohio 2003-2005
General Laborer
. Directed the flow of packages on a daily basis
. Loading and unloading of trailers as well as management of sorting
station
. Supervised a team of six employees and communicated with management
and peers
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