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Customer Service Quality Assurance

Location:
Columbus, OH, 43235
Posted:
October 19, 2010

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Resume:

Kevin F. Poeppelman

**** ******* ** *** ** Columbus, OH 43235

937-***-****

abi2c1@r.postjobfree.com

Professional Summary

An entrepreneurial, people-oriented business management student who

assists colleagues and current employer in achieving goals. A self-

motivated individual with excellent listening and communication skills.

Pursuing a challenging career where I can utilize my customer service,

supervisory skills and work ethic to assist J & A to excel in their

business. Exceptional organizational abilities and attention to detail.

Education

Walden University

Baltimore, MD

. Pursuing a Bachelor of Science in Business Management

The Ohio State University

Columbus, OH

. Coursework in Agricultural Business

Employment History

Ernst Sporting Goods/Custom Apparel Factory Minster, OH

January 2009 - Present

Associate

. Receiving and cross checking of deliveries as well as communicating

with customers on received orders

. Packaging and Shipping along with maintaining quality assurance

through accurate quantity and quality checking

. Prepping and burning all silk screens for production using various

hand tools and equipment

Shelby County Animal Shelter Sidney,

OH March 2007-January 2009

Deputy Dog Warden

. Communicated procedures on animal retrieval and adoption on a daily

basis

. Supervised an inmate employee

. Enforcing and regulating all Ohio Dog Laws, accountable for all money

. Managing daily operations of the shelter and kennel including feeding

of animals and general care

. Using Microsoft Office to conduct daily and weekly business

Long View Cattle Company

Versailles, OH August 2006 - January 2007

Manager of General Labor

. Responsible for management and disciplinary actions of 12 employees

. Provided medical care to livestock including injections and additional

non-surgical care

. Operating various far machinery including tractors and skid loaders

and maintenance of facility

Superior Beverage Group

Columbus, OH October 2005 - June 2006

Merchandiser

. Construction and maintenance of merchandise displays

. Rotated products to insure freshness

. Responsible of merchandising 18 grocery stores and restaurants

. Telephone sales and documentation using computer systems

City of Sidney

Sidney, OH Summer 2005

General Laborer

. Maintaining a 192 acre park including mowing, trimming and general

landscaping

. Assisted in the construction of a new playground

FedEx Ground,

Columbus, Ohio 2003-2005

General Laborer

. Directed the flow of packages on a daily basis

. Loading and unloading of trailers as well as management of sorting

station

. Supervised a team of six employees and communicated with management

and peers



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