Customer Service Assistant

Keshia T. Quon

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***** ***** *** **** ** Cell phone: (909) 559-

4445

Rancho Cucamonga, CA 91730 E-mail: abi2bw@r.postjobfree.com

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SUMMARY: Responsible, self-disciplined, well organized, and able to work

independently as well as a member of a team.

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SKILLS/QUALIFICATIONS:

. CPR/First Aid certified

. Attention to detail

. Able to Multitask

. Ability to adapt to new situations

. Quick Learner

. Computer competent in Microsoft Word, Microsoft Excel and PowerPoint

. Competent in the use of office equipment (faxing, photo copier, and 10

key calculator)

. Able to type 45 wpm

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EMPLOYMENT HISTORY:

May 2010-Present, Clerk I: Inland Behavioral and Health Services, San

Bernardino, CA

. Answer telephones and direct calls, take messages as necessary, and

maintain long

distance log

. Greet clients, patients and other visitors; Assure that all visitors

sign in as appropriate

. Provide general information and assistance regarding agency programs,

including explaining routine procedures and program activities

. Collect money from clients and provide receipt; Post client payments;

Balance petty cash with bookkeeper

. Enter data into computer/healthport system

. Type, proofread and correct documents

. Make copies or fax documents as requested

. Maintain a calendar of meetings and events

. Sort, open, log and distribute incoming mail; Process outgoing mail

. Responsible for medical verifications, and providing data entry and

reports.

. Process superbills for specified departments

September 2008-Present, Impact Team Member: Abercrombie & Fitch, Rancho

Cucamonga, CA

. Maintains visual and presentation throughout store and stockroom

. Creates a fun and engaging environment by upholding Abercrombie's

vision and standards

. Scans and processes shipment boxes using correct procedures,

organizes merchandise in stockroom, separates and prioritizes

merchandise (e.g "IF", critical flow, update) and maintains all

merchandise in a neat and organized fashion according to Abercrombie

system standards

. Run USR's, prepare units and replenish the sales floor

. Greets, thanks, interacts with, and assists all customers to exceed

their expectations and ensure they are satisfied with their

Abercrombie experience. Keeps up to date on merchandise choices to

share this knowledge with customers.

January 2009- January 2010, Front Desk Attendant: Counseling Dept. at

Chaffey College, Rancho Cucamonga, CA

. Assist students with program information or general questions

(locations, forms, etc)

. Set counseling appointments for students

. Set appointments for Assessment taking

. Operate Datatel System when necessary to access student

records/transcripts

. Answering phones (5 lines) and routing to various departments

. Filing

. Typing documents

. Various clerical duties as assigned

December 2007- February 2010, Nanny- starting age: 9 months- Rancho

Cucamonga, CA

. Primary responsibility is mindful and attentive childcare.

. Bathing and dressing

. Preparing meals for the baby

. Cleaning up after the baby

. Walks to the park or around the neighborhood

. Crafts

. House sitting and/or pet sitting as needed

August 2005-June 2008, Secretary/Personal Assistant- TrueYield Financial,

Rancho Cucamonga, CA

. Answering phones (5 lines)

. Routing incoming calls

. Filing new account/existing statements in TrueYield database

. Faxing

. Oversee/assist with client real-estate investments

. Appointment setting

. Typing up various documents

. Distributing mail

. In charge of ordering office supplies as needed

. Prepare notes from conference meetings

. Prepare basic charts (Excel) for conference meetings

. Scanning various documents

September 2004- July 2005, Office Assistant- ACI Group, Rancho Cucamonga,

CA

. Answering phones (3 line)

. Faxing

. Filing work order forms from various sub-contractors

. Typing up various documents

. Distributing mail

. Minor customer service with clients interested in kitchen remodeling

April 2003-June 2006, Nanny/Personal Assistant- ages 2 and 4 - Hacienda

Heights, CA

. Feeding and picking up after the children

. Bathing both children

. Taking them to the park

. Assists with arts and crafts

. Light/minimal house cleaning

. Assisting the mother whenever needed (Gen. Office duties: typing,

filing, appt setting, typing e-mails, internet research)

. Grocery shopping as needed

May 2004-August 2004, Adult Caregiver- Elective Support Services,

Northridge, CA

. Light house cleaning

. Personal care/hygiene

. Medication reminders

. Minor food preparation

. Companionship

. Grocery shopping

. Driving to various doctor appointments

. Running miscellaneous errands

October 2003- May 2004, Office Assistant- Something Special, Sherman Oaks,

CA

. Answering phones

. Processing phone orders

. Filing

. Faxing

. Customer service

. Data entry

. Assist in the preparation of flower arrangements

EDUCATION:

. City of Angels High School, Van Nuys, CA- General Education

. Chaffey Community College, Rancho Cucamonga, CA - Received my A.S. in

Social Science and Liberal Arts and Sciences.

REFERENCES: Available Upon Request

Contact this candidate