Customer Service Sales Representative

KHALIL ABDULLAH

**** *** ******

Rio Linda, CA **673

916-***-****

abi2bh@r.postjobfree.com

OBJECTIVE:

To obtain a customer service position in which I can use my analytical, customer service and problem

solving skills to further the goals of an organization.

COMPUTER SKILLS:

• Extensive experience with Windows 2000/XP/Vista computer operating systems

• Programming language background in C and Assembly Language

• Proficiency in MS Office Suite applications

• A+ certification course in progress

• Type at 50 wpm; 10-key data entry

• Working knowledge of Information Technology Infrastructure Library (ITIL)

• Competent troubleshooting and analytical thinking skills

• Familiar with networking concepts (IP addressing, Subnet masking)

WORK HISTORY:

Sales Representative, Maximum Security Alarm, Sacramento, CA (February 2010 – present)

• From a call center environment, set appointments for in-home meeting with a security consultant

• Appointments I set resulted in sale of the security system 33% of the time

Customer Service Representative, Snap Marketing, Sacramento, CA (January 2010 – January 2010)

• Acquired potential customers for various travel agencies and vacation clubs

• Courteously responds to potential customer inquiries in a call center environment

Recreation Leader, City of Sacramento Department of Parks & Recreation (January 2006 – May 2006)

• Staffed & educated a team of disabled young adults in life-enriching activities, including sports and

personal development projects

Data Entry Clerk, Adecco Employment Agency, Sacramento, CA (June 2002 – August 2002)

• Tabulated data for several branches of the former CAL FED bank

• Maintained spreadsheets and received/processed incoming mail from all California branches

Technical Intern, Living Strategies, Inc., Bala Cynwyd, PA (January 2001 – April 2001)

• Utilized stress testing software to conduct tests on the company website

• Provided real-time content updates

EDUCATION:

Electrical engineering coursework completed at the University of Pennsylvania

Including Advanced Mathematics, Physics (mechanics & electricity) & Operating Systems

ACTIVITIES/LEADERSHIP:

• Enjoys astronomy self-study, reading spiritual texts, various sporting events, certified “ice-breaker”

REFERENCES:

Available upon request

Contact this candidate