Customer Service Data Entry

Shenita Steele

**** ****** **** ****

Montgomery, AL 36116

Telephone Number: 334-***-****

Summary:

Over 23 years of banking experience with emphasis on account management. Good

communication, organization, writing and interpersonal skills, excellent with figures and the ability

to adapt and work extremely well under pressure.

EDUCATION:

Mount Vernon High School, Obtained Diploma June 1980

Specialized area of study – Business Management

Inter-company Training

• Account Management

• Account Resolution

• Imaging Systems

EMPLOYMENT:

References upon Request

• Kmart August 18, 2009 to June 20, 2010

• Customer Service/Cashier

• Assist Customers with returns

• Handled Cash Draw

• Assist customers with payments on their credit card bills

• Phones

Bank of New York July 1983 to April 2007

Account Representative Supervisor:

• Supervised and trained temps

• Liaison between management

• Opened and managed new accounts

• In charge of 4 major accounts (Bertholon, Webster Bank, Atria Life Insurance & real

Estate)

• Handled Incoming cash flow via mail

• Interface with business owners/agencies

• Handled accounting spreadsheets

• Produced financial reports

• Ordered Supplies

• General office procedure i.e. phones, type correspondence, data entry filing

• G. L. Tickets (for credit and debit)

Shenita Steele

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Job Highlights:

Implemented:

• Work Flow tracking System – Helped:

- Minimize human error by identifying and tracking errors

- Helped workers to be more conscious of mistakes

• Organized inter-company events

US Postal Office, Mount Vernon, NY (seasonal) November 1984 to February 2002

Mailing Clerk

• Sorted Mail

• Tracked Mail

• Packed Mail

• Handled Overnight Mail

• Re-packed damaged goods

• Customer Service

• Data entry

• Ordered Supplies

Walker Color Lab Printer June 1979 to June 1983

• Managed large photo accounts

• Produced photos

• Took orders

• Customer Service

• Packaging

• Setting Print Size

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