Customer Service Representative
Resume:
JOHNNIE R. SMITH
**** ******** ****** ***. #***, Henrico, VA 23228 . 434-***-****
SUMMARY OF QUALIFICATIONS
Exceptional leader with proven customer service skills and experience
including an ability to work well with the public and an ability to adopt a
customer's perspective.
PROFESSIONAL EXPERIENCE
WERNER ENTERPRISES, Omaha, NE 3/2010
- 8/2010
Professional Truck Driver - CDL Class A
Operated an 18-wheeler to transport dry van materials and reefer
units, including multi-stop loads
Provided prompt and courteous service to consignees and commercial
accounts
Verified the unloading of shipments to avoid possible theft and
fraudulent claims of missing product
Troubleshot vehicle malfunctions on the road and coordinated vehicle
inspections and repairs
Maintained safe vehicle and conditions in compliance with company and
DOT regulations
Assisted with the loading and unloading of product at warehouse using
a pallet jack
CAPITAL ONE, Glen Allen, VA
6/2008 - 12/2008
Sales Specialist
Maintained customer relations, including dealing with complaints and
service accounts
Sold products and opened accounts
Worked effectively in a fast paced live call center environment
Also handled and serviced commercial accounts
Multitasked with several systems such as Issuer Direct, Microsoft
Outlook, etc
Kept up with changing market
INGERSOLL RAND, Bridgeton, MO 5/2007
- 5/2008
Customer Service Representative
Worked effectively in a fast paced live call center environment with
little or no supervision
Maintained positive and professional interactions with customers,
employees and vendors
Interacted directly with customers and vendors both in bound and
outbound via telephone, Nextel,
email and fax: included transaction processing and required immediate
customer service responsiveness
Responsible for project completion of Popup Notes, Suite/Tenant and
Filing Duties
SIX STAR VIDEO, Ponchatoula, LA
10/2006 - 4/2007
Customer Service Representative
Maintained customer relations, included resolving complaints and
returns
Handled other daily business operations such as: Money Drops and Bank
Deposits, Store Opening and
Closing and Inventory
EDUCATION
PONCHATULA HIGH SCHOOL
High School Diploma May 2007
SHIPPER'S CHOICE
Driver Certification/CDL Class A License June 2009
SKILLS
> MS Word, Excel, PowerPoint and Windows
> Certified Completion of Ingersoll Rand Online Courses: Changes,
Guiding Employees Through Change, Keepers For Life - How Leaders Make
Change Work - Vol. 1 & 2
> Class A CDL License
JOHNNIE R. SMITH
1601 Lakeside Avenue Apt# 803, Henrico, VA 23228 . 434-***-****
PROFESSIONAL REFERENCES
Christine Fairley
Ingersoll Rand
Business/Financial Analyst
9627 Theodosia Avenue, Overland, MO 63114
Louis Hawley
Rainbow Tires and Automotive
President/Owner Operator
8412 Glazebrook Avenue, Richmond, VA 23228
Kristy Moiser
Ingersoll Rand
Customer Service Representative
9467 Margo Ann, St. Louis, MO 63136
Taffney Porter
Ingersoll Rand
Customer Service Representative
14357 Seaview Drive Apt# 104, Florissant, MO 63033
Contact this candidate