Customer Service Manager
Resume:
Shawna Hope
Las Vegas, NV *9147
abi27m@r.postjobfree.com
Education:
Durango High School
Las Vegas, NV
University of Nevada Las Vegas
4505 Maryland Pkwy
Las Vegas, NV
Degree: Communication/Journalism & Media Studies (Capstone Public
Relations)
Employment History:
3/2008-7/2010
Palms Hotel and Casino
Las Vegas, NV
Position: N9NE Group Marketing Assistant
Responsibilities: Assisted the Marketing Department and all Directors in
any areas needed. Including but not limited to: maintained social media
sites, data entry, filed contracts for all talent and events at the
Palms, set up ground transportation for all talent and sent a quarterly
report to the accounting department for reconciliation, maintained an up
to date room spreadsheet for all talent booked at the Palms, updated a
weekly definite log including all events and distributed company wide.
Assisted the Executive Secretary and performed all of her functions for
the Owner and President whenever she was not available. Operated the
Palms VIP Girl program by collecting data, booking dinner reservations
and comp tables, sent out monthly birthday cards, played point person in
assimilating a monthly newsletter, operated the Palms VIP Girl hotline.
Assisted at several events including but not limited to: Ditch Fridays,
Bang Tuesdays, Playboy Club Model Search, Down and Derby Roller Party, 9
to 11 Executive Lounge Private Events. Performed general office duties
including answering phone calls, faxing documents, receiving deliveries,
assisted visitors, scheduled meetings and appointments, and maintained
cleanliness of the Executive Office.
4/2004-3/2008
Palms Hotel and Casino
Las Vegas, NV
Position: N9NE Group Stuff Store
Responsibilities: Styled Mannequins, and re-arranged the store weekly to
appeal to cliental. Cashier, customer service, answer phone calls,
assist n9ne members in receiving their membership cards, handle lost and
found credit cards and ID's for the n9ne group, assist the manager and
assistant manager in any offsite work at the warehouse or onsite
stockroom, assist guests in receiving their tickets and passes for
concerts and special events, inventory the store, offsite warehouse, and
onsite stockroom monthly, maintain store cleanliness, handle manager,
owner, and player comps, assist the guests in any needs that they might
have.
8/2005-3/2007
Starlets Dance Company
Las Vegas, NV
Position: Dance Instructor
Responsibilities: Instructed students ranging from 5-14 years old in
dance techniques. Attended and supervised all scheduled performances
including out of state performances.
9/2002-10/2005
Neon Sun Tanning Corp.
Las Vegas, NV
Position: Assistant Manager
Responsibilities: Handled cash register, dropped money at the local bank
daily, scheduled and managed employees, assisted guests as they checked
in to the salon, opened and closed the store, maintained cleanliness of
the store, distributed advertising to local businesses, assisted the
manager with any other duties.
7/2002-11/2002, 7/2001-11/2001
Mirage Hotel and Casino
Las Vegas, NV
Position: Lifeguard
Responsibilities: CPR and First-Aid certified, monitored waters for
patrons safety, helped guest as they checked into the pool, opened and
closed the pool, maintained cleanliness of the pool deck, assisted guest
with their private cabanas.
4/2002-7/2002
Excalibur Hotel and Casino
Las Vegas, NV
Position: Lifeguard
Responsibilities: CPR and First-Aid certified. Monitored the waters for
patron's safety, answered phone calls, assisted hotel guests as they
checked in to the pool, maintained cleanliness of the pool deck. Opened
and closed the pool.
8/2000-11/2000
Luxor Hotel and Casino
Las Vegas, NV
Position: Lifeguard
Responsibilities: CPR and First-Aid certified, monitored waters for
patrons safety, maintained cleanliness of pool deck, opened and closed
the pool, helped customers as they would check in, answered phones,
attended to customer needs at their private cabanas.
6/1999-7/2001
Wet Seal Clothing Corp.
Las Vegas, NV
Position: Sales Clerk
Responsibilities: Helped customers, operated register, opened and closed
the store, answered phones, maintained store cleanliness, customer
service.
12/1998-6/1999
Jitters Coffee Shop
Las Vegas, NV
Position: Cashier and Barista
Responsibilities: Made coffee drinks for customers, operated register,
maintained store cleanliness, customer service.
6/1997-8/1997
Clark County School District
Las Vegas, NV
Position: Seasonal Assistant
Responsibilities: Graded standard proficiency exams for elementary
schools. Assisted in any other areas that was needed
References:
Bronson Olimpieri
Years known: 5
Dr. William Leavitt
Years known: 10
Melanie Salas
Years known: 8
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