Manager Customer Service
Resume:
Donna L. Marcotte
West Jordan, Utah 84088
Home: (801) 432 - 8453
Cell: 334-***-****
Email: *********@*******.***
Summary
An Office Administrative professional with extensive experience in all phases of office management.
Ability to adapt to changing environments with strong interpersonal communication skills and a quick learner.
Employment History
Office Administrator/Temporary Agencies
Express Employment Professionals/Kelly Services June 2009 - Present
Raytheon Sarcos/GeoLogics, Salt Lake City, Utah March 2009 – May 2009
Raytheon Missile Systems/Kelly Management Services, Tucson, Arizona July 2008 – February 2009
Kelly Services/OfficeTeam Tucson, Arizona July 2007 – February 2009
Snelling Personnel, Montgomery, Alabama January 2007 – May 2007
Kelly Services, Montgomery, Alabama February 2006 – April 2006
Corestaff, Austin, Texas January 2001 – August 2001
Kelly Services/Gail Darling Temporaries, El Paso, Texas February 1995 – March 1998
• Administer telephone coverage and high customer support
• Perform data entry and scans pertaining to phone/badge logs, reports, A/P and A/R
La-Z-Boy, Montgomery, Alabama April 2006 – December 2006
• Administer customer service functions
• Administer telephone coverage for Store Manager and 10 Sales People
• Monitor data entry related to purchase orders, purchase order acknowledgments, and furniture sales
• Administer credit applications and credit card sales
• Perform Office Administrative functions including filing, faxes
ACS/ Workforce Solutions, La Joya, Texas June 2005 – January 2006
• Administer telephone coverage
• Manage Administrative functions including ordering office supplies for the La Joya Center and the Mission
Center, filing, timetickets
• Manage all work orders (facilities, M.I.S.) for the La Joya Center and the Mission Center
• Payment Clerk
The Lower Colorado River Authority, Austin, Texas August 2001 – May 2004
• Establish Board reports for the System Operations Control Center to the
Executive Manager of Transmission Services
• Administer telephone coverage for 2 Managers and 4 Supervisors and other building personnel
• Manage travel arrangements for Managers, Supervisor, Engineers and 18
System Operation Control Operators
• Manage Administrative functions including ordering office supplies for building, filing, timetickets
• Provide word processing support of System Operations Notes
Recognize for work quality and rapid response to Manager, Supervisor, Engineers and System Operators requests
• Manage building conference room calendars
Wentzville R-IV School District Wentzville, Missouri February 2000 – August 2000
• High School Cafeteria Cashier
• Central Office Receptionist – Administer telephone coverage for Central Office and District
Digital Equipment Corporation, Maynard, Massachusetts October 1976 – June 1994
Department Coordinator, Semiconductor Business Operations April 1986 – June 1994
• Provide word processing, proofreading support to five Technical writers
• Manage Administrative functions including database updates, document distribution and filing for 5
Engineering groups plus Purchasing
• Recognize for work quality and rapid response to customer requests
• Ensured customer support for Engineering, Commodity Management, Project Management, and
Purchasing groups regarding parts, ECO’s and purchase specifications
• Train group of 16 people on Department Operation Procedures and word processing
• Administer telephone coverage for a group of 16 people inclusive of group manager
• Focal person for world wide Semiconductor Business Operations, managing Component Part Number
Request Forms (PNRF’s), Component Part Number Administration and Engineering Change Orders, working
under ISO9002 registration conditions
• Perform data entry and audits for the corporate MRP II system.
Data Entry Operator, Corporate Finance and Administration October 1976 – April 1986
• Monitor production related to data entry (keying/verification) for application such as Corporate Payroll,
Journal Entries and Accounts Payable/Receivable
• Establish audit trails for Corporate Payroll and other applications
• Administer high customer support for Finance and Administration areas
• Other administrative responsibilities include phone coverage and filing
Education/Training
• Time Management
• Basic/Advanced Word Processing
• Values in Diversity
Computer Skills
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Lotus Notes
• Outlook Express
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